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Windows/MAC/iPhone/iPad Fulfillment (Break fix/swap/unassigns) and Device Recertification (Wipe/QA/Reload/Import) Experience in managing PC and Mobile Assets in ServiceNow module and aware of different stages in asset management lifecycle.
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Technology skills, including experience with Microsoft Excel, GIS systems, Connecteam, Apple OS frameworks, and data mining required use of a personal computer (PC and Mac preferred) use of mobile devices: iPhone, iPad, laptop/tablet devices use of the Internet for supervision and daily work use of cloud-based technology; preference for Google Suite experience.
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Analog Mixed-Signal (AMS) Team is seeking a self-motivated SERDES Micro Architect to drive the definition of our next generation IPs. The SERDES IPs will be used in Apple silicon offering breakthrough power and performance for iPhone, iPad, Mac, and Apple Watch.
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You know operating systems including Windows Desktops and Servers, mac and mobile devices Android and iPhone. Installs PC's (Windows and Mac) and related hardware and software and troubleshoots hardware and software problems.
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Able to operate Android and Apple products (iPhone, IWatch, Mac) Verizon, AT&T & T-Mobile) Experience of 3-4 years into Mobile device testing. Excellent understanding of 3GPP specs for 3G/4G/5G technologies.
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Strong in Communication skills and interpersonal skills with experience in IT Hardware & Software Asset Management services. Knowledge on ServiceNow, Windows Auto Pilot, Microsoft Office, Windows OS and iOS troubleshooting skills.
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PC Diagnostics & Sanitation, recycle pickup requests (from end users) including Asset Offboarding (Device/Accessory Recycle) Software Provision/Install Requests, New Printer Configuration Requests, Miscellaneous Service (Return Labels.
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Hardware Support functions include, but are not limited to, end user support, desktop support, laptop support, visiting office setups, and mobile device support. A minimum of 2 years of experience providing direct and exceptional user support in a high performance culture, including: Experience supporting Windows-based computers, including Microsoft Windows 10 Experience supporting VoIP Telephony solutions Experience with enterprise imaging solutions for Windows-based computers Experience supporting Smartphones, e.g., iPhone, Android Experience supporting Microsoft Office Applications and Remote Access technology, such as Citrix.
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PC Fulfillment (New, Break fix and Lifecycle), PC LCM Scheduling and PC Recertification (Autopilot/Reimage/Import) including shipping and receiving Assets. End to end asset life management (Forecasting, Receiving, Shipping, Maintenance & Recycling.
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Mobile device support (iOS/iPhone/iPads) - excluding warranty hardware repair. 4) Minimum experience 5+ years in field service support in a Microsoft technology environment (knowledge of Apple Mac support an advantage.
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Support a wide range of IT services including but not limited to PC, MAC, mobile devices, RSA token, Video Conference, software, and essential network support. High degree of familiarity with some or all the following hardware: Desktop / Laptop, Cloud Computing, Blackberry, iPad, iPhone, Android Phones, Printers, and Video Conferencing equipment.
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Asset inventory management (New Device Asset/Import/Physical Stocking) Walkup, Deskside and Remote technical Support (Incident & Request Management/Ticket Escalations) Track complete life-cycle management for each asset in order to maintain warranty information, refresh date and end of life information.
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Experience in working with third party client managed mobile applications. Apple Mac build and support is an advantage. PC hardware troubleshooting (Dell/HP/Lenovo) This position has frequent contact with users, peers and managers primarily face to face as deskside support for service requests and on-site incident resolution.
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Work with vendors to conduct physical asset audit and maintain asset stock rooms. Accessory Request Fulfillment and Unknown Device Research/Investigation. New Hire onboarding training and orientation. AV Meeting Room support.
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Smart hands support for Server and Network devices. Train the Trainer. 100% Work from Office (Client location.
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