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The Audio and Media Technologies (AMT) group provides the media foundation across all of Apple's innovative products, including iPhone, AppleTV, Apple Watch, iPad, iPod, and Mac as well as professional and consumer applications from Final Cut to iTunes and iWork.
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The Apple AI/ML Information Intelligence team is building best-in-class, privacy-aware search experiences in Spotlight - the search engine on every iPhone and Mac. You will be part of the team that builds and optimizes the core systems that store, index and search user data on device in a secure, privacy-aware manner.
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Help us dramatically improve the experience of every iPhone, iPad, and Mac user who’s trying to get their device working and feeling just right for them. Every customer who uses an iPhone, iPad, or Mac uses Settings.
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Provides service/troubleshooting for multiple devices (PC, Mac, Android phone, iPhone, and Tablets) and operating systems (Windows, MacOS, Android, iOS). Provides service/troubleshooting for multiple devices (PC, Mac, Android phone, iPhone, and Tablets) and operating systems (Windows, MacOS, Android, iOS.
$83,956.81 - $97,324.43 a yearFull-timeExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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Interest in low-level, high performance systemsStrong background in fundamental systems concepts such as multithreading, concurrency, memory management, persistent indexes, crash recovery, algorithms, data structures, system designStrong communication skillsDescriptionYou will work on the core storage, indexing and search systems that power on-device Spotlight search over data on all iOS and macOS devices.
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Technologies may include, but are not limited to: Windows 10/, Microsoft Office, iOS (iPad/iPhone), and ticketing systems. Job Description:Must-Have:Operation Systems (windows or Mac)Active DirectoryTicket systemTicket volume.
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Windows/MAC/iPhone/iPad Fulfillment (Break fix/swap/unassigns) and Device Recertification (Wipe/QA/Reload/Import) Knowledge on ServiceNow, Windows Auto Pilot, Microsoft Office, Windows OS and iOS troubleshooting skills.
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Strong in Communication skills and interpersonal skills with experience in IT Hardware & Software Asset Management services. Experience in managing PC and Mobile Assets in ServiceNow module and aware of different stages in asset management lifecycle.
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PC Diagnostics & Sanitation, recycle pickup requests (from end users) including Asset Offboarding (Device/Accessory Recycle) Software Provision/Install Requests, New Printer Configuration Requests, Miscellaneous Service (Return Labels.
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Mobile device support (iOS/iPhone/iPads) - excluding warranty hardware repair. 4) Minimum experience 5+ years in field service support in a Microsoft technology environment (knowledge of Apple Mac support an advantage.
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High degree of familiarity with some or all the following technologies: Windows 10, Windows 7/8, OSX, iOS, Office 365, Intune, MS Azure Microsoft Office, One Drive, SharePoint, Internet Browsers, Local Account Management, Installs, and removals.
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PC Fulfillment (New, Break fix and Lifecycle), PC LCM Scheduling and PC Recertification (Autopilot/Reimage/Import) including shipping and receiving Assets. End to end asset life management (Forecasting, Receiving, Shipping, Maintenance & Recycling.
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Apple Mac build and support is an advantage. PC hardware troubleshooting (Dell/HP/Lenovo) This position has frequent contact with users, peers and managers primarily face to face as deskside support for service requests and on-site incident resolution.
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Working alongside a wide variety of teams and vendors, your influence will be felt throughout Apple's products such as the iPhone, iPad, Mac and Apple TV. As a member of the team, one of your main responsibilities will be to conduct vulnerability research on Apple software, firmware and hardware components.
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Asset inventory management (New Device Asset/Import/Physical Stocking) Walkup, Deskside and Remote technical Support (Incident & Request Management/Ticket Escalations) Track complete life-cycle management for each asset in order to maintain warranty information, refresh date and end of life information.
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