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The Apple AI/ML Information Intelligence team is building best-in-class, privacy-aware search experiences in Spotlight - the search engine on every iPhone and Mac. You will be part of the team that builds and optimizes the core systems that store, index and search user data on device in a secure, privacy-aware manner.
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Help us dramatically improve the experience of every iPhone, iPad, and Mac user who’s trying to get their device working and feeling just right for them. Every customer who uses an iPhone, iPad, or Mac uses Settings.
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Interest in low-level, high performance systemsStrong background in fundamental systems concepts such as multithreading, concurrency, memory management, persistent indexes, crash recovery, algorithms, data structures, system designStrong communication skillsDescriptionYou will work on the core storage, indexing and search systems that power on-device Spotlight search over data on all iOS and macOS devices.
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Be a part of a world-class silicon design team which delivered an incredible high performance M1 chip for our Mac line of products and chips for our flagship products (iPhone, iPad, Mac, Airpods, HomePod and Watch.
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Windows/MAC/iPhone/iPad Fulfillment (Break fix/swap/unassigns) and Device Recertification (Wipe/QA/Reload/Import) PC Diagnostics & Sanitation, recycle pickup requests (from end users) including Asset Offboarding (Device/Accessory Recycle.
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Asset inventory management (New Device Asset/Import/Physical Stocking) Accessory Request Fulfillment and Unknown Device Research/Investigation. Strong in Communication skills and interpersonal skills with experience in IT Hardware & Software Asset Management services.
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Software Provision/Install Requests, New Printer Configuration Requests, Miscellaneous Service (Return Labels) PC Fulfillment (New, Break fix and Lifecycle), PC LCM Scheduling and PC Recertification (Autopilot/Reimage/Import) including shipping and receiving Assets.
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Walkup, Deskside and Remote technical Support (Incident & Request Management/Ticket Escalations) New Hire onboarding training and orientation. AV Meeting Room support.
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Hardware Support functions include, but are not limited to, end user support, desktop support, laptop support, visiting office setups, and mobile device support. A minimum of 2 years of experience providing direct and exceptional user support in a high performance culture, including: Experience supporting Windows-based computers, including Microsoft Windows 10 Experience supporting VoIP Telephony solutions Experience with enterprise imaging solutions for Windows-based computers Experience supporting Smartphones, e.g., iPhone, Android Experience supporting Microsoft Office Applications and Remote Access technology, such as Citrix.
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Walkup, Deskside and Remote technical Support (Incident & Request Management/Ticket Escalations) New Hire onboarding training and orientation. AV Meeting Room support. 100% Work from Office (Client location.
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Knowledge on ServiceNow, Windows Auto Pilot, Microsoft Office, Windows OS and iOS troubleshooting skills. Experience in managing PC and Mobile Assets in ServiceNow module and aware of different stages in asset management lifecycle.
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Windows/MAC/iPhone/iPad Fulfillment (Break fix/swap/unassigns) and Device Recertification (Wipe/QA/Reload/Import)
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Mobile device support (iOS/iPhone/iPads) - excluding warranty hardware repair. 4) Minimum experience 5+ years in field service support in a Microsoft technology environment (knowledge of Apple Mac support an advantage.
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Windows/MAC/iPhone/iPad Fulfillment (Break fix/swap/unassigns) and Device Recertification (Wipe/QA/Reload/Import)
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End to end asset life management (Forecasting, Receiving, Shipping, Maintenance & Recycling) Track complete life-cycle management for each asset in order to maintain warranty information, refresh date and end of life information.
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