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We are currently seeking an Enterprise Service Desk Manager with who will provide oversight in areas including Call Center Support, Deskside Support, Inventory Management, and Endpoint Management programs and/or projects in a high volume, fast paced environment.
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Knowledge of ITIL based Service Management, Change Management, Problem Management and Incident Management best practices. In conjunction with the Chief Information Officer, develop an incident management Lifecycle process that includes detection and analysis, containment, eradication and recovery, and post-incident activity.
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Experienced in IT service management, including change, incident, and problem management. You will be from a Citrix / Remote Application or Desktop technical background and have experience working within an operational Team. You will need experience working in a large enterprise environment following ITIL standards and Service Management processes.
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You will resolve issues and provide break-fixes (incident management), support business with ADHOC service requests, and identify and fix root causes (problem management). As an experienced Project Delivery Specialist - SAP EWM (Enterprise Warehouse Management) Consultant, you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel.
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General experience working within ITSM processes (Change, Incident, Problem, Request management) in an Enterprise context. Work with ITSM functions (Change management, Incident management, Problem management, Request management) as they apply to tools and platforms used by the team.
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Manage key resources supporting Incident Response, Change Management, Problem Management, Operations and Maintenance (O&M), project sustainment and other IT Service Management (ITSM) and DevSecOps initiatives.
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Active participation in Incident Management (IM) and Root Cause Analysis (RCA) for Problem Management activities. Support tier escalation of incident management support tasks.
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Execute EL2 Service Request Management, Incident Management, and Problem Management processes. Experience with the use of IT Service Management (ITSM) tools, including BMC Remedy or ServiceNow.
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The IPE SRE Service Management team plays a key role in enabling cross team collaboration through effective incident response, problem and change management. 5+ years of experience in one or more of the key Service Management practices (incident management, problem management.
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Assist in implementing and overseeing IT Service Management (ITSM) processes, such as Change Management, Problem Management, and Incident Management. ITSM Knowledge: Solid understanding of ITSM processes, including Change Management, Problem Management, and Incident Management.
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Support all critical service management processes in ServiceNow: Incident Management, Problem Management, Change Management, Application Enhancements. Under general supervision of a team lead or manager, the Lead Application Analyst on the Enterprise Imaging team will focus on application support and service delivery solutions for Cardiology, Radiology and Neurology.
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Participates in daily compute operations tasks such as provisioning, compute connectivity, compute allocation, incident problem management and troubleshooting of changes to enterprise infrastructure.
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Manage key resources supporting Incident Response, Change Management, Problem Management, Operations and Maintenance (O&M), project sustainment and other ITSM and DevSecOps initiatives.
$87,100 - $157,450 a yearFull-timeExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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Hands-on experience deploying, configuring and troubleshooting Cisco enterprise network routing, switching and firewall/security devices. Provide expert knowledge of network engineering and operations, large scale enterprise network solution implementation and transition to Network Operations, as well as test and evaluation activities.
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Experience with change, configuration and performance management NetOps concepts. Experience and practical understanding of enterprise WAN principles. Effective written and oral communication and problem-solving skills.
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