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All our calls are inbound calls only - no cold calling. 15 - $16 Hourly PayUpskill Pay Increase AvailableReferral Bonus AvailableSykes and Sitel are now Foundever™At Foundever, we deliver leading CX solutions to global industry clients, including customer service, technical support and warranty options.
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Sykes and Sitel are now Foundever™At Foundever, we deliver leading CX solutions to global industry clients, including customer service, technical support and warranty options. Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines innovative thinking and digital solutions – including self-service, artificial intelligence (AI), and data-driven analytics – with the expertise and empathy of our employees to Create Connection.
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Job Description: Customer Relationship Advocate Career Development Experience Join our team of Customer Relationship Advocates (CRA) for a variety-filled experience where you’ll have dedicated time to focus on growth, career development and renewal while you support our customers by taking inbound calls.
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Field inbound sales calls and provide sales leadership with call back information. Coordinate, back up, and liaise with other branch and corporate departments, e.g., Real Estate, Marketing, Human Resources, Technology, Operations, Ad Operations, and Finance.
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Handles HB/PB patient inquiries to address any/all billing questions via inbound calls, MyUNCChart, patient correspondence and patient walk-ins. Investigate HB and PB Set off Debt Collection Act (SODCA) disputed accounts that have received a NC State Income Tax refund withhold using current and legacy billing and imaging systems.
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Answering 15 - 30 inbound calls from customers providing assistance with balance inquiries, scheduling installation appointments, resolving customer concerns. De-escalate calls from customers who are not satisfied with service provided.
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Take an active role in selling Graybar goods and services on inbound calls. Handle incoming and outgoing customer calls and written correspondence in a professional, timely manner, ensuring follow up on all customer issues.
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Makes outbound and handles inbound calls to negotiate final terms of contracts with both our dealer customer and the DRM. Communicates loan application outcomes to dealer via phone, email or other appropriate means and follows-up with calls to capture lease business.
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Accept a daily average of 100-125 inbound calls from Health Plan clients, providers, and imaging centers seeking pre-authorization. Accept multiple back-to back calls utilizing various applications on multiple screens, and properly enter all patient, provider, and imaging center data.
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The Reservation Sales Agent will handle upwards of 75+ incoming calls per day and pursue sales opportunities to sustain the inbound sales program. - Pursue sales opportunities and capture business leads to sustain the inbound sales program.
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This position requires the employee to perform a wide variety functions including, but not limited to, the following: weighing and ticketing inbound/outbound trucks, preparing shipping documents, accepting payment, basic typing and word processing, answering calls, customer relations, etc.
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About Foundever™Foundever™ is a global leader in the customer experience (CX) industry. EEOFoundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law.
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Occasionally assists with inbound customer service calls based on business needs. Facilitates and resolves collection of unpaid balances on customer accounts through outbound and/or inbound telephone contacts.
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Handle specific Inbound/Outbound calls from customers. Respond to customers through a variety of channels including telephone (both inbound and outbound), internet, and written correspondence as appropriate.
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Maintain and update customer related information systems to ensure that our client hold accurate records; collect and access appropriate information relevant to type of call. As a Customer Service Representative, your role will be to focus on providing the correct resolutions for both customers and the business.
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