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Support and troubleshoot contact center technologies which include Call Recording/Transcription Applications, Inbound / Outbound Routing Strategies, IVR, Workforce Management, SIP, BYOC, CTI Integration, WebRTC, Softphones, Genesys Web Browser Extension, Analytics, and Reporting.
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Responsibilities may include inbound and outbound call management in relation to patient registration and scheduling; payment processing and charge reconciliation; message and work queue management; facilitating pathway for patients needing RN triage; prior authorizations, medication refill management; referral management and other duties as assigned.
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Inbound and outbound call center management experience. Provide training and support to the SDR team to ensure utilization of best practices for outbound and inbound prospecting.
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Inbound Call Center Representative - Ohio Our client is looking for Call Center/Customer Service Representatives in Worthington, Ohio! Inbound Call Center Representative - Ohio.
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POSITION OVERVIEW BILINGUAL SPANISH SPEAKING CALL CENTER JOB OPENINGS We are looking for bilingual call center representatives to support inbound customer service, help desk, technical support, and back-office processing representatives for commercial and public sector support positions.
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MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.
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Purpose : QRM is an inbound Call Center acting as a centralized accident reporting and benefits administration response center, servicing nationally recognized employers, insurance carriers, and third-party administrators while providing excellent customer service.
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The Bilingual Call Center Agent/Member Services Representative (MSR) provides day-to-day support for credit union members/callers via inbound & outbound services. Become comfortable with inbound member service, outbound member service, & completing call backs when necessary.
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Assist Inbound Call Center Manager with administrative functions, as needed. 1-2 years of call center experience or a related field. We are currently seeking a seasonal inbound Customer Service Representative who has the necessary skill sets to answer incoming calls in an efficient manner, process sales orders with quality and accuracy and assist with customer resolutions.
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Proficient in contact center technologies including Call Routing, Call Recording, Transcription, Historical Reporting, IVR Solutions, Omni-Channel solutions, Work Force Optimization and CRM Integrations.
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Applicant must have extensive experience in Genesys Pure Cloud, understanding of telecom to include SBCs and SIP, experience building call flows for inbound and outbound, email, chat, and SMS.
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Determine strategies to effectively service customers and providers through the call center and oversee Inbound/Outbound call center staff and vendor management staff.
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5+ years of hands-on experience in coding/development in Contact Center platform (Routing/Reporting Call flows, IVR, Conversational AI, ChatBots, Call Recording, WFM etc). Lead implementation of Inbound & Outbound solutions, QM recording, WFM, Omni-Channel, Analytics, Customer Journeys, and Reporting.
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Customer Service #Collector, #Collections, #Call Center, #Auto, #Loan, #Credit, #Inbound, #Representative, #Financial, #Account Management, #Negotiation, #Team, #Leadership, #Operations, #Management, #Financial, #Collector, #collections, #Callcenter, #auto, #credit, #representative, #Customer, #Billing, #DebtCollection #fastpaced.
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If you're ready to embark on a journey that aligns with your values and offers opportunities for growth, join us as an Inbound Call Center Representative. Job Title: Inbound Call Center Representative.
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inbound call center jobs
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