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Assists the Executive Housekeeper and Housekeeping Inspector with daily tasks. Provides inspector, housekeeping, houseman, janitorial or commercial laundry services and support when occupancy or human resource demands require it.
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Reports status of rooms to Housekeeping Supervisor or Room Inspector in assigned manner for reselling. Turns in daily Room Attendant reports to Housekeeping Supervisor or Housekeeping Manager at end of shift.
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Communicates with Director of Engineering to ensure housekeeping areas meet fire chief and state fire inspector standards. The Housekeeping Manager brings joy to families at Great Wolf Lodge by acting as a core driver of front line efficiency and effectiveness in the Housekeeping department.
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The Manager oversees all housekeeping operations and pack members to ensure guests have a worry-free stay. Housekeeping Supervisors and all Pack Members to ensure proper staffing/budgeting levels are maintained.
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Responds to Housekeeping Manager and General Manager. Assisting other housekeeping team members to ensure top quality guest service. Responds to Housekeeping Manager and General Manager.
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Minimum QualificationsHigh School diploma or equivalent requiredThe successful candidate should have at least 3-5 years experience in hands-on hospitality experience preferably in the areas of guest services, housekeeping or maintenance/engineering at a branded hotel or vacation ownership property or a minimum of 3-5 years of experience as a “quality assurance” brand inspector or equivalent in a corporate hospitality environment.
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Inform QC Manager of non-conforming product, equipment, or test results· Maintain proper documentation according to PCI & Gate Precast standards. JOB TITLE: Quality Control Inspector DEPARTMENT: Quality ControlSUMMARY: The role of the Quality Control InspectorESSENTIAL DUTIES AND RESPONSIBILITIES:· Performs quality control inspections, checks and tests during the pre-pour, post-pour, and final inspections prior to shipping product for both the structural and architectural concrete products.
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Experience in Housekeeping, preferably at a resort or large hotel. Communicates regularly with Housekeeping staff, setting expectations and alignment to Great Wolf values, and provides regular feedback through inspections and daily stand-up meetings.
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Report any material discrepancies beyond the scope of the Housekeeping Department to the Housekeeping Manager or Maintenance Department. Become a self-inspector by maintaining assigned guest room at a 90% or above rating.
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Implements and manages inventory processes through the assistance of the Housekeeping Supervisors. Continuously raises the bar for Housekeeping guest service focus. Ensures guest requests of the Housekeeping department are handled in a professional and timely manner.
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Fills in as Inspector, Houseperson, or Housekeeper, as needed and Acts as Manager in the absence of the Executive Manager of Housekeeping. Responsible for supervision and communication of the housekeeping department in the absence of the Executive Housekeeping Manager, including problem solving and resolution of issues which may involve employee discipline and or coaching.
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Reports to Building Manager or Housekeeping Executive any unexpected vacant rooms. any equipment problems to the Building Manager or Housekeeping Executive. Building Manager to aid in better operation of the hotel and service to the guests.
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Leads and mentors housekeeping staff daily to ensure cleanliness standards and operational efficiencies are met or exceeded. Actively participates in the Manager On Duty Program. Assists Director in reviewing and action planning related to NPS Scores and guest comments, as well as follow up and resolution.
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The role of the Assistant Executive Housekeeper (Inspector) is to assist in supervising the housekeeping and laundry operation to ensure product quality standards are met and that uncompromised service is provided to hotel guests.
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Reporting to Housekeeping Manager, the Housekeeping Inspector oversees the final quality of hotel rooms and will conduct detailed inspections, assist with the cleaning of rooms, complete deep clean of guest rooms, and resolve any discrepancies with efficiency and professionalism.
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