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Communicate effectively with Front Office, Housekeeping, Group Reservations, Casino Marketing, Facilities and Sales regarding group blocks and arrival/departure patterns. At least 2 years of previous Front Desk, Food and Beverage, Villa or Gaming experience at a major hotel/casino resort complex.
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Reports guest concerns or comments to the Front Office Manager or Assistant Front Office Manager. Reports any guest concerns or comments to the Front Office Manager and Assistant Manager.
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This includes telephone operations, checking guests in and out, taking reservations, inventory control, accounting and front office related tasks that require a great attention to detail.
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Perform Front Office and operational duties including but not limited to: assisting at the front desk, taking reservations, and acting as PBX operator, as required. Must possess fluent knowledge of the city and the geography of surrounding areas including restaurants, amenities, clubs, and tourism attractions/industries to share with hotel guests.
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Work with Front Office Manager regarding hotel business to keep them informed. Assist guests in arranging services and reservations, including dining, entertainment and sports, attractions, transportation, flowers and gifts, formal wear rental, babysitting services, office services, medical services, personal services, and banking services.
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Fully conversant with hotel credit policy as it relates to Cash payments, Credit card payments, Account to company, Voucher payment, Third party payment, Fully conversant with foreign exchange procedures, Weekly monitoring of the Pending Account, Liaise and co-ordinate with Accounts department and Front Office Manager for any special billing requests and procedures.
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The Representative must have a working knowledge of all hospitality services including front office, night audit, and reservations management. Guest Services Representative/Front Desk Agent The Hotel Guest Services Representative is responsible for providing and promoting a high level of guest service from reception at the front desk to guest checkout.
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Weekly - Communicate with Concierge, front office and Sales departments to ensure upcoming reservations needs are communicated. Daily - Communicate with front desk agents, concierge, valet, Sales and Catering and housekeeping regarding reservations needs.
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Review and maintain up to date on policies and procedures of the front desk, audits and PBX/ Reservations. As needed, compile and report accurate guest-room status to the Front Office team and ensure that corrective action is taken.
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Minimum three to five years of experience as Front Office Associate / Front office cashier in a hotel. Ensures Front office log book and hotel log book is always updated and actioned upon.
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Respond to inquiries, process reservations and check-ins, delegate housekeeping, security, and service requests, resolve guest complaints, and other front office duties as required.
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Previous hotel front desk, hospitality, guest services, or night audit experience is preferred, but not required. Prepare and distribute daily, weekly, and monthly reports to general manager, department heads, and hotel management.
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Develop a full working knowledge of the operations and policies of the hotel including Sales Food and Beverage Front Office and Reservations. Set in the Santa Monica district of Los Angeles, Courtyard by Marriott Santa Monica provides rooms with free WiFi. The property is around 4.3 mi from Getty Center and 8.7 mi from Los Angeles County Museum Of Art / LACMA. The hotel features an outdoor swimming pool and a 24-hour front desk.
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At least 2 years of Hotel Front Desk/Reservations experience. The Sales Coordinator is responsible for performing general office duties to support any sales and marketing the hotel requires.
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This individual will oversee operations of the hotel sales department including but not limited to direct sales follow-up sales administration hiring of staff training managing and coaching. At least 4 years of progressive hotel sales experience preferred; or a 4-year college degree and at least 2 years of related experience; or a 2-year college degree and at least 4 years of related experience.
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hotel reservations front office jobs
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