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The Front Desk Manager is responsible for ensuring the operation of the Front Office in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy.
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The Night Auditor is responsible for assisting in the operation of the front desk and guest services ensuring 100% satisfaction from the moment a guest arrives at the hotel until they check out.
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The Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manager.
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The GSA serves as the point person with regard to the Front Desk technology systems and in-house guest relations during their shift. Follow the overall seasonal demand reservation strategy as communicated by the hotel management team with regard to room type and length of stay pricing.
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Supervisor Title: Front Office Manager; Assistant General Manager; When leaving the front desk area, it is mandatory for the cashier to lock his/her bank so the cash is secured.
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Responsible for maintaining overall hotel cleanliness, including assisting with cleaning any areas of the hotel as assigned by the manager when needed, including but not limited to front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells and common areas.
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Conduct weekly meetings with Maintenance, Housekeeping and Front Desk personnel to ensure hotel objectives/goals are met. Job Summary : We are looking for a Hotel Manager toassist in managing under the direction of the General Manager, the day to day activities/functions of hotel operations to ensure guest satisfaction, ensures that all policies and procedures are followed in order to uphold company standards and maximize hotel profitability.
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The GSA is first point of contact and therefore represents the brand as all guests enter the hotel. May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes.
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Job functions to include setup, maintenance and takedown of the breakfast when required by time of day; and maintaining an organized and clean work area behind the front desk, in the lobby and guest commons in compliance with company standards.
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The GSR also is responsible for completing all necessary front office daily paperwork and ensuring that safety and security procedures are in place in accordance with company guidelines and standards for all associates and guests.
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Reporting to the Director Front Office Manager, the Front Desk Agent is responsible for all registration desk responsibilities including check in and check out. The Front Desk Agent will also assist with the delivery of an elevated guest experience.
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The Front Desk Manager is responsible for the day to day operations of the Front Desk functions in accordance with brand and company standards. Previous Hotel Front Desk experience.
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While performing the duties of this job, the associate is regularly required to remain stationary; navigate the hotel and parking lot; reach and handle; detect objects and controls; and detect sounds.
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While performing the duties of this job, the associate frequently works in outside weather conditions (depending on hotel). Compliance with all company policies and procedures, including but not limited to the prompt reporting of all safety and security issues directly to the manager or to the appropriate authorities.
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Register guests, issue room keys, and provide information on hotel services and room location. One year of previous hotel experience, or retail customer service preferred. Service the shoppe and the pour by ensuring guests receive the service and products offered by the hotel.
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hotel manager front desk jobs
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