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Obtain the necessary information from guest and utilize Casino Marketing Place (CMP) and Lodging Management System (LMS) to input reservations. The ideal candidate will have at least one (1) year of experience in a customer service setting, hotel/resort reservationist, front desk agent, or equivalent work experience.
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Knowledge of hospitality sales, marketing and other revenue management functions to include research, planning, market positioning, market segments, internal marketing, distribution channels, sales management, brand management, reservations and yield management.
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Familiarity with hotel PMS, channel manager, GDS, CRS, and a variety of revenue management software programs. 6-8 years of progressive revenue management experience in the hotel industry.
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He/she is also responsible for effectively communicating concerns and/or related issues to all levels of management and performing guest service agent duties as required, including check-in, check-out, switchboard operation and reservations.
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Assist Digital Marketing Manager with hotel reputation and website management. Reporting to the Reservations Manager with a direct line and Director of PR, Digital Marketing Manager with a dotted line, the Reservations Coordinator is responsible for coordinating and assisting in the daily operations of the Reservations team and provides direct administrative support and assistance to Reservations Manager and PR and Digital Marketing team.
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This knowledge and these abilities are typically acquired through a completion of a high school degree or equivalent with some college education in marketing or sales preferred, as well as a minimum of two years of experience in hotel operations such as Room Reservations, Front Desk, PBX or Group Reservations.
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Develop a full working knowledge of the operations and policies of the hotel, including Sales, Food and Beverage, Front Office, Revenue Management, and Reservations. Provide strategic, data-based revenue management plans for the hotel including rate development, establishment of group thresholds, space utilization, demand analysis, market mix management, and deployment strategies.
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Utilize Salesforce for activity logging and account management and HMS for hotel inventory / reservations. Looking to pursue applicants with experience in the luxury hotel market, preferably in both Corporate and Group sales to achieve maximum market share within this segment.
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The Night Auditor is responsible for reconciling all hotel cashier transactions; reviewing, organizing and compiling management reports on a timely basis and ensuring the accuracy of guest billings and city ledger transactions.
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With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Centrally located in downtown Miami, this 243-room boutique hotel is near Miami's hottest attractions and is a great choice for business and leisure travelers alike.
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Donation and Auction requests management: managing, tracking, and filing all donation and auction requests received by the hotel, and communicating with the requesting organizations. Executive office support: greeting guests arriving at the executive offices, answering the Managing Director's phone, and creating reservations for VIP guests.
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Access the hotel property management system (Maestro) for any needed guest information. Complete additional duties as assigned by the Reservations Manager. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system.
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Pre-register, block reservations and take same-day reservations following hotel rate structures, discounts, and sell strategies; cancel reservations according to procedures.
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US: The Springhill Suites by Marriott Seattle Downtown/South Lake Union, managed by Moody National Management LP, is looking for a Front Desk Supervisor to join our team. Monitor and maintain the Front Office systems and equipment to ensure optimum performance; report issues as necessary; monitor key control to maintain hotel security.
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Taking reservations from incoming callers while providing excellence in service and inputs all information into the hotel management system. The Residence Inn is one of the 50 hotel properties owned and managed by the award-winning hotel management company, Buffalo Lodging Associates.
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