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The Guest Services Agent strives for success and will be expected to uphold the values of excellent customer service, organization, and executing their responsibilities through record keeping, telephone operations, guest interactions, and other related tasks.
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Provides information to guest/visitor inquiries; coordinates all guest requests for special arrangements or services, courteously and efficiently and informs guests of hotel services, features and room amenities.
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Post charges such as room, food, liquor, or telephone to guest bill if interface is inoperable. Issue room key and escort instructions to Guest Service Agent or directly to guest.
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Live Team Outsider’s values while providing superior guest services, in person and over the telephone, by being enthusiastic, attentive, friendly and helpful. Guest Services Team Members are responsible for our front desk, guest registration, escorting guests to their campsite, firewood sales, store sales, and all guest-facing relations.
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Working knowledge of Firm's telephone system, reservation system, and office buildings visitor management / guest badging system. A Guest Services Specialist is a good steward of the Firm's customer service standard which the Firm relies on to deliver the highest value to our clients.
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Practices warm hospitality and telephone courtesy at all times. Excellent guest relations skills. Coordinates and inputs all Guestware information and assist in the schedule of Guest Response Agents.
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You are eligible for the following benefits and compensation: Health and Life Insurance, Awards, Leave, Retirement, 401K, Overtime Pay, Workers' Compensation, Shift Differential, Sunday Premium Pay, Holiday Pay. Responsibilities Receives and confirms room reservations by letter, telephone, email, or personal contact.
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Answers inquiries pertaining to hotel services; registration of guests; and local attractions and provides travel directions. Posts charges such as room, food, liquor, or telephone, to ledger.
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Perform any other duties as requested by the Guest Services Manager or any other member of management. Follow up to ensure periodic checks by the Midnight House Attendant is made of building and guest corridors to ensure all areas are locked and secured (property specific.
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1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred. General bookkeeping: ensure all hotel guest account information is accurate and up to date.
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Operate the functional areas of guest registration, bell services, telephone services, and guest reservations to ensure guest satisfaction and maximize hotel profitability.
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Thorough knowledge of all hotel services and amenities pointing out all areas of interest in the Hotel and Guest Room. Escort guests to rooms and informs guests of all hotel services and features.
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Answer inquiries pertaining to hotel services, registration of guest and shopping, dining, entertainment and travel directions. Ensures rooms and services are correctly accounted for within guest statement.
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The Night Auditor is also responsible for the collection of monies for services rendered during a guest stay. Ability to work with various types of equipment such as computer, Credit Card Authorization machine, projector, copier, scanner, other office equipment, telephone, two-way radio.
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Ensures that all front desk systems are followed such as proper member check-in, telephone inquiry, guest registration, cash handling, etc. Golds Gym is growing fast and looking for a Customer Service Manager to help us to provide world class service to our clubs and members by utilizing in-depth knowledge of company products and programs.
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