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Make reservation, transportation, or entertainment reservations for guest. Issue room key and escort instructions to Guest Service Agent or directly to guest. Post charges such as room, food, liquor, or telephone to guest bill if interface is inoperable.
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Responsible for providing quality guest service as it pertains to all front office operations including but not limited to checking in/out of hotel guests; phone/PBX operations, mail/message service, hotel reservations, concierge services etc.
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Check for duplicate reservations – by calling all multiple same name reservations to ensure accuracy of guest names, and any special requests. Report to the Reservations Manager and the Director of Revenue Management.
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Develop a full working knowledge of the operations of the hotel, including Food and Beverage, Guest Services and Reservations. Review meeting planner evaluations with the Director of Sales to ensure that issues receive follow-up.
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Assist guests with reservations and provide information on local attractions and services. Answer guest inquiries regarding hotel services and amenities. Guest Service Representative - TownePlace Suites by Marriott - Springfield, MO.
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This position is responsible for processing check-ins/outs, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following B. F. Saul Company Hospitality Group high standards of quality to ensure guest satisfaction.
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Perform guest services functions as required (i.e. check guests in/out, take reservations, we-up calls, etc. He/she is also responsible for effectively communicating concerns and/or related issues to all levels of management and performing guest service agent duties as required, including check-in, check-out, switchboard operation and reservations.
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The Front Desk Supervisor is responsible for supervising the guest services team to ensure the completion of essential duties necessary for an efficient Front Desk operation. Review daily guest services work and activity reports generated by Night Audit.
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Perform bookkeeping activities such as: balancing cash and guest accounts; review accounts and charges with guests during the check-out process; post charges for rooms, food & beverage and other miscellaneous charges; assist in solving billing discrepancies.
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Book field trips and group reservations for both Franklin Park Zoo and Stone Zoo. Call and contact proper emergency services during urgent events such as injury, fire, criminal activity, animal escape, etc.
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Assist with hotel reservations for guest rooms. DUTIES AND RESPONSIBILITIES Overall OperationsPromote hotel services, facilities and anticipate guest’s needs to promote higher guest satisfaction.
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The Front Desk Supervisor is primarily responsible for the success of the Front Office operations, for ensuring that guest satisfaction and quality standards are met and for managing all areas within the Front Office: Front Desk, Guest Services, Reservations and PBX according to brand standards.
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The Front Office Supervisor supervises guest services team members to ensure efficient and smooth operations for producing excellent feedbacks and guest satisfaction. Build strong relationships and liaise with all other department's especially housekeeping, reservations, etc.
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The Guest Services role requires leadership skills in operating the pro shop by answering phones, checking players in, selling merchandise and tee times, making reservations and much more.
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As a Guest Services Associate, your friendly welcome, excellent service, and contagious smile will play a vital part in making guests’ vacations memorable from registration to checkout. You’ll extend hospitality with heart in everything you do, from sharing information about the resort and nearby attractions to providing room rate quotes and confirming reservations.
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guest services reservations jobs
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