ProfitEffectively support the Guest Services Manager control and manage all front office and breakfast area operational expenses including labor, overtime, supplies etc., and seek and suggest cost saving strategies.

Guest Services, Inc. offers competitive pay and amazing benefits such as medical, dental, vision, a 401K savings plan, paid time off, employee discounts at recreational and lodging facilities nationwide, and more.

If no manager is on duty, provide Team Member injury reporting form and reporting telephone number following People Services protocol and inform Executive Chef of incident. If no manager is on duty, provide guest with injury reporting form and inform Executive Chef of incident in a timely manner.

Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. POSITION:Front Desk ClerkDEPARTMENT:Front OfficeSUPERVISOR:Front Office Manager.

Able to address complaints and resolve guest problems in the absence of the Director of the Spa and/or the Spa Manager. Hearing requirements: constant need to speak on telephone and/or two-way radio, respond to general public and converse with staff.

Education and/or Experience High school diploma or general education degree (GED) 3 to 6 months related experience and/or training, or equivalent combination of education and experience Box office or guest services background preferred.

High school diploma or general education degree (GED) 3 to 6 months related experience and/or training, or equivalent combination of education and experience Box office or guest services background preferred.

Assist Front Office Manager/Director with managing resort inventory. Communicate with all required internal departments including PBX, Housekeeping, Engineering, and Security, as needed, via telephone and/or email.

The purpose of the Night Auditor is to audit all accounts to ensure they are in balance, and prepare final reports for management; acts as the third shift Guest Services Agent ensuring maximum room revenues and guest satisfaction, in line with AURO Hotels' standards.

As the Guest Services Supervisor, you will assist the Guest Service Manager and help be the focal point for directing our Guest Satisfaction initiatives and oversee the operations of our Front Office in the morning or evening.

Maintain complete knowledge at all times of hotel features/services, hours of operation; room types, numbers, layout, decor, location; room rates, amenities offered, services available, special packages and promotions Be aware of scheduled in-house group activities, locations, and times; daily occupancy and expected arrivals/departures; room availability status for any given day Promptly answer the telephone using positive and clear English communication.

Perform any other duties as requested by the Guest Services Manager or any other member of management. Follow up to ensure periodic checks by the Midnight House Attendant are made of building and guest corridors to ensure all areas are locked and secured (property specific.

Assist the Front Desk Manager in all aspects of the operation of the Front Desk. Maintains a high quality of services offered to guests through the management of the functional areas of reservations, registration, bell services, telephone services and guest accounting so as to maximize room revenue at all times and maintain established standards and procedures of Shaner and/or franchise.

Fulfill all Front Office functions between the hours of 11:00 p.m. and 7:00 a.m. Follow up to ensure periodic checks by the Midnight House Attendant are made of building and guest corridors to ensure all areas are locked and secured (property specific) Handle and follow through on all guest requests daily from 11:00 p.m. until 7:00 a.m. Follow safety and emergency procedures according to Aimbridge Hospitality standards.

Balance the day's work (i.e. movie revenue telephone postings valet laundry server's and desk agent's paperwork etc. Must be able to problem solve and troubleshoot in order to resolve guest issues that may arise and respond to emergency situations.