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Report to the Reservations Manager and the Director of Revenue Management. To assist the Reservations Manager and Director of Revenue Management in managing the department’s day to day activities, when asked.
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Develop a full working knowledge of the operations of the hotel, including Food and Beverage, Guest Services and Reservations. Overview The Sales Manager is responsible for effectively soliciting and becoming familiar with all accounts in his/her market segments.
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Relay all pertinent information to front desk agents, telecommunications, the following shift supervisor, and the Front Office Manager. Assist concierge in handling mail and facsimiles and providing guest with information regarding hotel facilities and local attractions.
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Our team includes specialists in guest services, reservations, sales, property management, marketing, housekeeping, maintenance, interior design, and more! Experience using digital marketing tools and platforms, such as Google Ads, Facebook Ads Manager, Google Analytics, Google Tag Manager, email marketing automation software, and SMS marketing platforms.
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Oversee, lead and assist all, Front Desk Supervisors, Front Desk Agents, Night Audit, Guest Services, and liaison with third party company for Door Staff, Valets, Bell staff to ensure orderly workflow, maximum service to all guests and that hotel standards are being maintained.
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Assists with guest services reservations by scheduling and organizing all non-clinical needs of patients and/or their families, including but not limited to arranging hotel reservations, air travel, private transport, dinner reservations, personal shopping appointments.
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Operate the functional areas of guest registration, bell services, telephone services, and guest reservations to ensure guest satisfaction and maximize hotel profitability.
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Additionally, this position will assist the overall management team with daily shift leadership and oversight of lunch, dinner and late-night services as applicable; focusing on the overall guest satisfaction of all guests, including walk-in, bar, standing room and terrace guests, as well as table reservations and meal service guests.
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The Guest Services Ambassador (GSA) acts as the “face” of the hotel and is the main point of contact for guests. Meet with and solicit comments from guests regularly to determine guest satisfaction with services and facilities.
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Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Courteously and accurately answers inquiries from potential guests and accepts hotel reservations.
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Experience building teams with an in-depth understanding of human resources, reservations, revenue management, guest services, housekeeping, maintenance, and owner/investor relations.
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Previous hotel front desk, hospitality, guest services, or night audit experience is preferred, but not required. Respond to inquiries, process reservations and check-ins, delegate housekeeping, security, and service requests, resolve guest complaints, and other front office duties as required.
$18 - $20 an hourFull-timeExpandApply NowActive JobUpdated Yesterday - UpvoteDownvoteShare Job
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POSITION FOCUS:Ensures guest satisfaction and revenue optimization through check in, check out and attentive coordination of hotel services for the guest. ORGANIZATIONAL STRUCTURE: Reports to: Front Desk Supervisor and/or Front Office Manager and/or Assistant General Manager.
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Experience in the hospitality industry or guest services is preferred, but not required. Compile and distribute daily, weekly, and monthly reports to general manager, department heads, and hotel management.
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The Guest Services Ambassador 2 is responsible for working front desk shifts, ensuring that the guest experience is excellent, that the front desk shift is administered to standard and assisting the General Manager and On Site Manger (OSM) with the efficient operation of the property while on duty.
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