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The Front Office Manager is responsible for ensuring the operation of the Guest Services, Concierge and Uniformed Services/Transportation in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy.
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ProfitEffectively support the Guest Services Manager control and manage all front office and breakfast area operational expenses including labor, overtime, supplies etc., and seek and suggest cost saving strategies.
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Responsible for maintaining overall hotel cleanliness, including assisting with cleaning any areas of the hotel as assigned by the manager when needed, including but not limited to front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells and common areas.
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The Front Desk Manager supervise the daily operations of the Front Office staff. Supervise the front desk and reservation functions to ensure the delivery of superior guest services, the security of monies, credit card transactions and guest information.
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The Guest Services Representative will cover all aspects of the front office when General Manager is not present. The Guest Services Representative will assist the guests efficiently, courteously, and professionally in all front office related functions.
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Under limited supervision, the Guest Service Manager works closely with the Assistant General Manager to oversee the Front Desk staff, ensuring maximum Front Office operating efficiency.
$46,000 a yearFull-timeExpandApply NowActive JobUpdated Yesterday - UpvoteDownvoteShare Job
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Ability to make effective judgment on all facets of front office operations and staff, and the ability to effectively solve guest and operational problems. Possess thorough knowledge of Front Office and related department operations, service standards and techniques, guest relations and etiquette, up selling techniques, in order to ensure the effective operation of the front office and related departments (examples include providing high level of service, effective staff training, proficient problem solving, effective cost controls, etc.
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The GSR also is responsible for completing all necessary front office daily paperwork and ensuring that safety and security procedures are in place in accordance with company guidelines and standards for all associates and guests.
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The Guest Services Representative ("GSR") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. Job functions to include setup, maintenance and takedown of the breakfast when required by time of day; and maintaining an organized and clean work area behind the front desk, in the lobby and guest commons in compliance with company standards.
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BASIC FUNCTION: The Front Office Agent is to provide friendly, efficient registration, guest settlement, and information to all guests, fellow employees and visitors. Communicate all pertinent information to the Front Office Manager and Supervisors.
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2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.
$30.77 - $38.94 an hourExpandApply NowActive JobUpdated Yesterday - UpvoteDownvoteShare Job
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The front desk agent responds to the Front Office Manager and Front Office Supervisor. They will be working with other front desk agents, reservations agents and bell person/ guest services attendant.
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Provides services within the three functions of the Front Office (Guest Services, PBX, and Bell Services). Position reports to Front Office Manager.
$15.5 an hourFull-timeExpandApply NowActive JobUpdated 7 days ago - UpvoteDownvoteShare Job
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Reports To: Front Office Manager/ AGM/ Guest Services Manager. Department: Front Office/Guest Services. Experience: Minimum 1 year guest services, general office, accounts receivable or customer service experience.
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Watch A Day in the Life video for Guest Services Representative. Guest Services Rep Part Time - $13.50 - $22.73 Hourly. Guest Services Rep Part Time - $32.88 Hourly.
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guest services manager front office jobs
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