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The Front Office Manager is responsible for ensuring the operation of the Guest Services, Concierge and Uniformed Services/Transportation in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy.
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2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years’ experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
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Perform any other duties as requested by the Guest Services Manager or any other member of management. Maintain cashiering responsibilities as per Front Office procedures according to Aimbridge Hospitality standards.
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Conduct routine inspections of all assigned areas of responsibility including guest rooms, front desk operations, laundry, camper/RV services, and public areas, swimming pool, recreation areas and all public restrooms.
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Coach and counsel front office, guest services, and night audit staff to correct any inappropriate behavior or sub-standard performance. Directly lead Front Office, Guest Services and Night Audit staff; interview, hire and train new staff; conduct performance appraisals.
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The Hotel Ops Manager reports to and collaborates with the Assistant Director of Hotel Operations to set the tone for the front-of-house and back-of-house guest experience at Nobu Hotel.
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The Hotel Guest Services Manager reports to and collaborates with the Hotel Operations Managers to set the tone for the front-of-house experience of Caesars Palace This integral role assists in leading the hotel departments (Front Office, Front Services) by example, ensuring that no need goes unmet and no opportunity to make a guest's visit special is missed.
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Handle daily, weekly, and monthly scheduled stocking and cleaning programs as requested by the Guest Services Supervisor, Campground Manager and/or Owner(s) for all front office and store facilities.
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The Rooms Manager will be a liaison between the housekeeping and front office departments to guarantee that guests are receiving quality services that exceed their expectations.
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Responsiblefor recruitment, will communicate with Front Office Manager, Resort Manager andHR regarding all open positions as well as the status of current applicants. Havea working knowledge of Front Office, Bell Services, Transportation, lobby, and Pre-ArrivalConcierge services.
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Works closely with the Guest Service Operations Manager and night audit staff to ensure maximum front office efficiency. Responsible for supervision and training of all Front Office employees including but not limited to Management Trainees, Concierge, Bell and Door staff, and Lobby Ambassador/Volunteers.
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Guest Services Representative Job Description REPORTS TO Guest Services Supervisor, Campground Manager and/or Owner(s) POSITION SUMMARY Responsible for guest registration, front desk, and store procedures while delivering great guest service.
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Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Strives to ensure guest and employee satisfaction and achieve the operating budget.
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2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.
$26.92 - $37.98 an hourExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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As a key member of the Rooms leadership team, the Guest Services Supervisor is accountable for the hotel's front office and lobby space operations. By partnering closely with the Guest Services Manager and Assistant General Manager, this position will be instrumental leading the Guest Services team to deliver exceptional guest experiences.
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