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The Night Auditor is responsible for assisting in the operation of the front desk and guest services ensuring 100% satisfaction from the moment a guest arrives at the hotel until they check out.
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The Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manager.
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The GSA serves as the point person with regard to the Front Desk technology systems and in-house guest relations during their shift. Ensure guest special requests are fulfilled and proper delivery of guest services is delivered.
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Responsible for maintaining overall hotel cleanliness, including assisting with cleaning any areas of the hotel as assigned by the manager when needed, including but not limited to front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells and common areas.
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Manage hotel operations for front and back office, revenue, and reservation functions to ensure superior guest services, the security of monies, credit card transactions, guest information, and that established/set goals are achieved.
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Comply with federal, state and local laws regarding health, safety, and alcohol services. May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes.
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Job functions to include setup, maintenance and takedown of the breakfast when required by time of day; and maintaining an organized and clean work area behind the front desk, in the lobby and guest commons in compliance with company standards.
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The Guest Services Representative ("GSR") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. Watch A Day in the Life video for Guest Services Representative.
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Guest Services Rep Full Time - $13.50 - $22.73 Hourly. Guest Services Rep Full Time - $26.30 Hourly. The GSR also is responsible for completing all necessary front office daily paperwork and ensuring that safety and security procedures are in place in accordance with company guidelines and standards for all associates and guests.
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The GSR must embrace ESA's service culture and treat all guest and associates with the utmost of respect and kindness. Job functions include empowerment to resolve guest issues through the Make it Right process.
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Responsible to maintain the security of cash, credit card transactions, and guest information. Register guests, issue room keys, and provide information on hotel services and room location.
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Guest Services Rep Part Time - $13.50 - $22.73 Hourly. Guest Services Rep Part Time - $32.88 Hourly. Compliance with all company policies and procedures, including but not limited to the prompt reporting of all safety and security issues directly to the manager or to the appropriate authorities.
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Issue, control and release guest safe-deposit boxes. Follow all local laws with regard to alcoholic beverage sales. Follow the overall seasonal demand reservation strategy as communicated by the hotel management team with regard to room type and length of stay pricing.
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Relay all pertinent information to front desk agents, telecommunications, the following shift supervisor, and the Front Office Manager. Book reservations for those guests who approach the Front Desk.
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Assists and provides reasonable accommodations in response to guest requests whenever possible and practical. Job functions to include collecting relevant guest information in accordance with guidelines, probing for potential sales leads, and identifying opportunities.
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guest services manager front desk jobs
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