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The Guest Services Manager will be responsible for overseeing all aspects of the parking operations including, but not limited to, valet parking operations, maintaining Forbes guest service standards, prioritizing client relationships, motivating, and managing team member performance, maintaining budget and revenue collection, systems management, guest and team member safety, training, staffing, payroll, and scheduling.
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It is the responsibility of Assistant Guest Services Manager to ensure the highest level of guest satisfaction in managing the areas of Bell & Door, Valet Parking, Self parking, Limo and Mail Room. This position must also exhibit a high level of professional and personalized guest service that embodies the Company's brand standard and core values (K.E.E.P. - Kindness, Engagement, Empathy and Positivity.
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Oversee, lead and assist all, Front Desk Supervisors, Front Desk Agents, Night Audit, Guest Services, and liaison with third party company for Door Staff, Valets, Bell staff to ensure orderly workflow, maximum service to all guests and that hotel standards are being maintained.
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Your Growth Path Bell Captain or Guest Service Agent – Concierge or Guest Services Manager – AGM or General Manager Your Focus Load and unload luggage carts. Overview: Opportunity: Bell Person Greet guests with a warm welcome at hotel entrance and provide services related to the transportation and storage of luggage and provide other guest services.
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Hotel operations management generalist position that supports Front Desk (including Bell/Door Staff, Switchboard, AYS, and Concierge/Guest Services), Rooms (including Housekeeping, Recreation, and Laundry), Food and Beverage (including Restaurants, Bar/Lounge, and Room Service), Event Operations (including Event Services, Banquets and Event Technology.
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Works closely with the Guest Service Operations Manager and night audit staff to ensure maximum front office efficiency. Work closely with the Housekeeping Department to improve guest services and foster cross departmental communications.
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Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Strives to ensure guest and employee satisfaction and achieve the operating budget. Understands the functions of the Bell Staff, Switchboard and Concierge/Guest Services operations.
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Ensure open communication with all Bell / Door / FO / Concierge and PBX colleagues to communicate and complete all Guest Services guest requests - check-ins, checkouts, deliveries, package handling, room moves, etc.
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Maintains inventory of all printed supplies and notifies Guest Services Manager when orders are required. Train new employees in all aspects of Bell Services, overseeing the way the staff carries out guest services, transportation of luggage, answering of phones, and provides information on staffs' level of performance and training.
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Bell Captain or Guest Service Agent Concierge or Guest Services Manager AGM or General Manager. Greet guests with a warm welcome at hotel entrance and provide services related to the transportation and storage of luggage and provide other guest services.
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Understands the functions of the Recreation, Laundry, Housekeeping, Bell Staff, AYS, Front Desk and Concierge/Guest Services operations. High school diploma or GED or 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in food and beverage, culinary, guest services, front desk, housekeeping, or related professional area.
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Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process.
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Provide an overview of guest room, hotel services and amenities. Opportunity: Bell Person. Escort guest to hotel rooms. Assist guest with room changes. Make deliveries to guest rooms.
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A Key Participant in the Mission to deliver service in a friendly, courteous and helpful manner, the Guest Services Manager assists the Front Office Manager and Director of Guest Experience in managing all facets of the Front Office, most notably front desk/ reception, cashier, night audit transportation/van service, continental breakfast service, sundry shop and bell services to ensure guest satisfaction and maximize hotel profitability.
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Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. Ensure overall guest satisfaction. This property is a part of the Echelon Luxury & Lifestyle division of HHM Hotels.
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