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Accommodate Member and guest requests for business services, including but not limited to faxing, copying, mailing, and other concierge services, owning the request from start to finish.
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What You Bring to Us: 2+ years of experience in the hospitality industry working as a manager in a Concierge, Guest Services, Front Desk, or Retail Services role. The Director of Resident Concierge Services is a key member of the property leadership team taking ownership of the overall day to day resident experience.
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Responsible for overall management of core services of lounge operations and will include Guest Check-In, Appearance Care, Concierge Services, Guest Service, and Food Delivery.
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The Front Office Manager is responsible for ensuring the operation of the Guest Services, Concierge and Uniformed Services/Transportation in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy.
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Maintains tracking logs for equipment rentals, dry cleaning services, and/or other services provided by the community. Maintains the guest suite schedule to ensure proper payment and cleanliness upon guest arrival and manages and coordinates the loading dock and/or elevator schedule for move-ins and move-outs.
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Working as a concierge, guest services representative, front desk attendant, or reservations agent in the hotel or hospitality industry is a bonus. Medical, dental, vision, legal services, flexible spending account, and commuter benefits.
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The Guest Services Agent (Night Auditor) is responsible for assisting in the operation of the front desk and guest services ensuring 100% satisfaction from the moment a guest arrives at the hotel until they check out.
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Since 1988, Towne Park has delivered specialized hospitality services including valet parking and self-parking management, door and bell, concierge, transportation, greeter and patient transport services – all with the goal of enhancing the service experience.
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Provide information, recommendations and booking services for a variety of guest inquiries, including, but not limited to, directions, hours of outlet operation, hotel services, transportation and travel arrangements, tour and event tickets, restaurant reservations, and medical care.
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Direct Members and Guest to their destinations within the Club, provide business and concierge services to our Members, and be proactive in creating Magic Moments. Assist Member Experience initiatives such as, but not limited to, Club Newsletter, Message on hold and the website calendar and various other projects including event announcements, outbound calls to Members other marketing collateral to promote Member Services at the Club, always keeping materials current.
Full-timeExpandApply NowActive JobUpdated 3 months ago - UpvoteDownvoteShare Job
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Direct Members and Guests to their destinations within the Club, provide business and concierge services to our Members and be proactive in creating Magic Moments. Assist Member Experience initiatives such as, but not limited to, Club Newsletter, Message on hold, the website calendar, and various other projects including event announcements, outbound calls to Members, and other marketing collateral to promote Member Services at the Club, always keeping materials current.
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Process guest payments for spa/salon services and obtain payment authorization as needed. Promote and sell spa/salon services. Schedule services for individuals and large groups using spa/salon reservations software system.
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Assist Members in providing information for and scheduling appointments and reservations for Club programs and services in accordance with Club standards. Inform Members and guests of Club services, features, upcoming events, room locations, and amenities both in person and over the phone.
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Arranges all Concierge and Business Service needs including: booking dinner, spa, salon, golf and show reservations; setting up laptop, printer, or Wi-Fi connections; packaging and shipping; photocopy and printing.
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Guest Service Associates are the first face guests of the hotel see, and they are responsible for interacting with in-house guests, answering phone calls, providing concierge services, and prepping breakfast.
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