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Every PMHS associate is a guest relations ambassador, every working minute of every day. Perform all functions of a GSA as needed, including checking in guests, answering incoming lines, taking reservations, etc.
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Responsibilities:Maintain positive guest relations at all times. Make, confirm, assist, and cancel reservations, including promoting and selling location activities. Overview: To establish and provide excellent guest service, registering and greeting guests at point of check-in and throughout their stay, while processing payments and posting charges to guest accounts.
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Maintain good guest relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on the phone.
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Exceed guests’ expectations while assisting in all Front Desk related functions to include the check-in/out process, reservations and all other guest inquiries. QUALIFICATIONS: Previous guest relations training.
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Experience building teams with an in-depth understanding of human resources, reservations, revenue management, guest services, housekeeping, maintenance, and owner/investor relations.
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Real Estate, Leasing, Leases, Multifamily, Apartments, Resident Retention, Yardi, Sales, Hospitality, Hotel, Concierge, Guest Relations, Customer Relations, Front Desk. Hotel or hospitality industry working as a concierge, guest services representative, front desk attendant, or reservations agent is a plus.
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Coordinate guest transportation, dinner reservations, and other concierge services. As a Guest Relations Coordinator, you will have the opportunity to gain invaluable experience in the hospitality industry while delivering impactful and memorable service to our guests.
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Support, maintain Horseshoe Casino's courtesy guidelines and promote outstanding guest relations. Provide personal services of the highest level that may include, but not limited, to restaurant reservations, recreation requests, floral orders, shoe shine, etc.
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Must be able to assist guests and possess great guest relations skills. Hosts monitor the flow of the restaurant through managing seating, reservations, and wait lists. The fast-paced and high-energy environment will challenge you as you play an important role in the overall success of the restaurant and guest experience.
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Manage reservations and check guests in and out using a computerized system. Handle guest complaints and concerns with grace and professionalism. Manage a team of employees, including setting performance expectations, providing training and development, and managing employee relations.
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Assist in managing culture and policy deployment in the areas of restaurant service and overall quality of the quest dining experience, safety, guest satisfaction, and employee relations.
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High School diploma or equivalent, plus one-year front office/guest relations experience including some supervisory training/experience. Complete opening and closing shift duties and communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
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2+ years of experience in multifamily real estate, retail sales, hotel/hospitality, or customer service. Strata Luxury Apartment Homes. Touring and presenting the community in a compelling way and assisting prospective residents with finding the right apartment home.
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Special Services, Shore Excursions, Visa Admin, OCI Club, Guest Relations & Onboard ship staff. This role provides reservations support for our travel partners and guests from our UK, European and Middle Eastern Markets both on the telephone and via email, as well as our guest services team.
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Creates an atmosphere that induces guests to make Palms Casino Resort their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
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guest relations reservations jobs
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