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Maintain organization and Inventory of housekeeping and guest supplies including minibar: ordering, receiving, vendor relations, monthly inventory for supplies and liquor. Daily guest room and property inspections to ensure overall cleanliness of hotel to meet/exceed company standards.
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Applies excellent guest relations skills when interacting with guests and staff. A beloved hotel with an enviable oceanfront location is now even better, following a $50 million renovation.
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Possess solid knowledge of restaurant management, service standards ofcomparable hotel, guest relations and etiquette. Resolves guest complaints within scope of authority, otherwise refers the matterto upper management.
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The GSA serves as the point person with regard to the Front Desk technology systems and in-house guest relations during their shift. The Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manager.
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Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times. The DoubleTree by Hilton Hotel El Paso Downtown is conveniently located near I-10, El Paso Convention and Performing Art Center, and University of Texas at El Paso. Enjoy almost 5000 sq ft of meeting space with 4 restaurant concepts on-site.
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Every associate is a guest relations ambassador, every working minute of every day. In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance.
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Maintain good guest relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on the phone.
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Engage with guests to gather feedback on product quality and service levels, manage guest relations, and address complaints effectively. The Outlet Food & Beverage Assistant Manager leads the F&B division of the Outlet and collaborates with others at the Luxury Hotel.
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Promote positive guest relations to all individuals approaching the Front Desk. Maintain positive guest relations at all times. Previous front desk hotel experience preferred.
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May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes.
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Possess a basic knowledge of food and beverage preparation, hotel service standards, guest relations and etiquette. One year cocktail or food service experience, preferably in a hotel/resort environment.
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To greet guests, take food and beverage orders, and to provide table service, excellent hospitality and proper guest relations during the meal. Upon employment, all employees are required to full comply with Regency Hotel Management rules and regulations for the safe and effective operation of the hotel's facilities.
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Named one of the "Best New Hotels in the World" by Travel + Leisure, and Kansas City's newest #1 Hotel on TripAdvisor, guests can indulge in Victorian-inspired guest rooms merged with modern twists, preserved touches like hand-hewn walnut and stained glass windows, and multiple show-stopping food and beverage outlets.
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Follow the overall seasonal demand reservation strategy as communicated by the hotel management team with regard to room type and length of stay pricing. The GSA is first point of contact and therefore represents the brand as all guests enter the hotel.
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Keeping other operating departments in the loop with important guest relations matters – between the Food and Beverage, Sales and Marketing, Maintenance, Housekeeping, and Spa to the Front Office team.
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guest relations hotel jobs
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