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You may be asked to perform other duties upon requestAdditional Job Functions:Captures requests and information from the guest (e.g. concierge requests, comments, personal information, special occasions, etc) and enters into BluBox, our tenant-management and security system.
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Job DescriptionJob DescriptionJob Summary:The Assistant Guest Services Manager at The Foundry Hotel Asheville, Curio Collection is responsible for assisting in overseeing all aspects of the hotel's guest services department, including front desk operations, concierge services, and guest relations.
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The Guest Relations Manager oversees all aspects of the concierge department, ensuring an elite level of service is provided to all guests. Lead and manage the concierge team, providing guidance, training, and support to maintain high standards of service.
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As a Guest Relations Coordinator, you will offer Concierge-style services to guests coming to stay with us on a promotional vacation package. Marriott Vacation Club®, a leader in the vacation ownership industry, is seeking motivated individuals with customer service and local area expertise to join our award-winning sales and marketing team.
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1-2 years' experience in a luxury hotel in a guest facing role such as front desk, concierge, or guest relations. Coordinate with relevant departments towards the elevation of the guest experience (Concierge, Front Office, Limo service, F&B, and other required areas.
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Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
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Qualifications What We Are Looking For: At least six months of customer service experience High School Diploma or GED Strong professional verbal, interpersonal, guest relations, and etiquette skills in person Ability to work a flexible schedule including evenings, holidays, and weekends.
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Strong professional verbal, interpersonal, guest relations, and etiquette skills in person, over e-mail, and on the telephone. New Bilingual Marketing Concierge (Japanese/English) may be eligible for sign on bonus up to $1500 based on your experience.
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Pay: $15 - 17 / hourEducation, Experience & Behavior Requirements: High School Diploma/GED requiredCurrent food safety certification, such as ServSafe Experience: 1 year similar experience performing concierge or guest relations work activities.
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Responsible for overseeing the training and onboarding of guest service staff including Spa/Salon front desk, spa attendants, fitness attendants. Oversees Spa Attendant, Spa Concierges employee relations, training, product levels, service standards and linen running for both male and female spa facilities.
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Proven work experience as a Guest Relations Manager, Concierge, or Hotel Manager. Work with the Front Office Manager to ensure front desk staff offer stellar guest service and provide memorable hospitality experiences.
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Real Estate, Multifamily, Apartments, Concierge, Customer Service, Resident Services, Resident Retention, Hospitality, Guest Relations, Front Desk. Real Estate, Multifamily, Apartments, Concierge, Customer Service, Resident Services, Resident Retention, Hospitality, Guest Relations, Front Desk.
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1 year of experiencing performing concierge or guest relations work activities. They provide exceptional guest relations by greeting restaurant patrons upon arrival, escorting them to their table, ensuring their dining experience has been excellent, and bidding guests farewell as they leave.
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Basic knowledge of service standards, guest relations, food and beverage preparations. Accolade- Concierge Benefits Program. Teamwork skills are required to support the success and enjoyment of the guest.
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Areas of responsibility include Bell/Valet/Door Staff, Switchboard/PBX Operations, Guest Services/Front Desk, Concierge, and other areas, as applicable. Acts as the “service champion” for the front office and creates a positive atmosphere for guest relations.
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