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The GSR also is responsible for completing all necessary front office daily paperwork and ensuring that safety and security procedures are in place in accordance with company guidelines and standards for all associates and guests.
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The Guest Services Representative ("GSR") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. The GSR is responsible for accounting all cash, check, credit card and city ledger accounts through the property.
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Marketing Coordinator will require to be fully trained as GSR (Guest Service Representative) & Crafter. Marketing Coordinator will require to be fully trained as GSR (Guest Service Representative) & Crafter.
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The GSR must embrace ESA's service culture and treat all guest and associates with the utmost of respect and kindness. The GSR is responsible for accounting all cash, check, credit card and city ledger accounts through the propery.
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The Guest Service Representative (GSR) is responsible for delighting Thorntons' Guests with a fast, friendly, fresh, clean, and in-stock shopping experience. The Guest Service Representative (GSR) is responsible for delighting Thorntons' Guests with a fast, friendly, fresh, clean, and in-stock shopping experience.
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Responsible for maintaining overall hotel cleanliness, including assisting with cleaning any areas of the hotel as assigned by the manager when needed, including but not limited to front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells and common areas.
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Believe and demonstrate the GSR Vision and Mission Statement. Believe and demonstrate the GSR Vision and Mission Statement. Complete all side work including but not limited to: wiping down stations, re-stocking supplies, etc.
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The Company complies with applicable federal, state, and local minimum wage requirements. Job functions to include setup, maintenance and takedown of the breakfast when required by time of day; and maintaining an organized and clean work area behind the front desk, in the lobby and guest commons in compliance with company standards.
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The associate occasionally works in wet humid conditions (non-weather related), near moving mechanical parts, in the presence of fumes or airborne particles and toxic or caustic chemicals and risk of electrical shock.
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Job functions to include handling collection efforts of all in-house balances. The associate may be asked to travel to help additional locations within a reasonable geography. Job functions include empowerment to resolve guest issues through the Make it Right process.
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A shift leader is expected to maintain overall safety, all GSR shift duties, all shift reconciliation procedures, category counts, cash and inventory control and vendor check-in procedures. A shift leader is expected to maintain overall safety, all GSR shift duties, all shift reconciliation procedures, category counts, cash and inventory control and vendor check-in procedures.
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Job functions to include selling the value of ESA to all inquiries (via telephone and in person) and striving to convert them into reservations and occupied rooms in compliance with company standards.
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While performing the duties of this job, the associate is regularly required to remain stationary; navigate the hotel and parking lot; reach and handle; detect objects and controls; and detect sounds.
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Employee Assistance Program (EAP) Must be able to process reservations, registration, payment, and departures in accordance with company guidelines and procedures. Watch A Day in the Life video for Guest Services Representative.
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The Guest Services Representative (GSR) serves our guests in person and over-the-phone with creative celebration solutions in a warm and welcoming environment. The Guest Services Representative (GSR) will earn between $10.00 - $12.00 per hour to start.
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