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The GSR also is responsible for completing all necessary front office daily paperwork and ensuring that safety and security procedures are in place in accordance with company guidelines and standards for all associates and guests.
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The Guest Services Representative ("GSR") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. The GSR must embrace ESA's service culture and treat all guest and associates with the utmost of respect and kindness.
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The GSR is responsible for accounting all cash, check, credit card and city ledger accounts through the propery. Responsible for maintaining overall hotel cleanliness, including assisting with cleaning any areas of the hotel as assigned by the manager when needed, including but not limited to front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells and common areas.
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While performing the duties of this job, the associate is regularly required to remain stationary; navigate the hotel and parking lot; reach and handle; detect objects and controls; and detect sounds.
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While performing the duties of this job, the associate frequently works in outside weather conditions (depending on hotel). The Company complies with applicable federal, state, and local minimum wage requirements.
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Job functions to include setup, maintenance and takedown of the breakfast when required by time of day; and maintaining an organized and clean work area behind the front desk, in the lobby and guest commons in compliance with company standards.
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The associate occasionally works in wet humid conditions (non-weather related), near moving mechanical parts, in the presence of fumes or airborne particles and toxic or caustic chemicals and risk of electrical shock.
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The Intern - Guest Service Representative I is responsible for welcoming guests, receiving, fulfilling and reporting guests’ requests, creating reservations, providing concierge services and recommendations, and checking guests in and out of the hotel with a level of service that meets or exceeds guest expectations.
Up to $17 an hourInternExpandApply NowActive JobUpdated 2 days ago - UpvoteDownvoteShare Job
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The GSR is responsible for accounting all cash, check, credit card and city ledger accounts through the property. The GSR is responsible for accounting all cash, check, credit card and city ledger accounts through the property.
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Job functions to include handling collection efforts of all in-house balances. The associate may be asked to travel to help additional locations within a reasonable geography. Job functions include empowerment to resolve guest issues through the Make it Right process.
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Job functions to include selling the value of ESA to all inquiries (via telephone and in person) and striving to convert them into reservations and occupied rooms in compliance with company standards.
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Employee Assistance Program (EAP) Must be able to process reservations, registration, payment, and departures in accordance with company guidelines and procedures. Watch A Day in the Life video for Guest Services Representative.
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Cross training into the housekeeping and laundry areas so that assistance can be provided as needed. Occasionally required to position self to access low areas and traverse heights and remain stable while doing so.
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Guest Services Rep Part Time - $13.50 - $22.73 Hourly. Must be able to operate the property management system technology. The position is responsible for assisting guests at all times, answering phones, and checking in and checking guests out in accordance with company guidelines and procedures.
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Short-Term DisabilityBuy-Up Long-Term DisabilitySupplemental Life InsuranceDependent Life Insurance. Guest Services Rep Full Time - $13.50 - $22.73 Hourly. Candidates are not guaranteed to be at the high or low end of the compensation ranges.
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