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Knowledge of local and regional geographical areas and use of Google maps. Whether its mobility, broadband, video, commercial, residential, L&I, MDU, or all; we are a one-stop solution to help sales partners uncover growth opportunities.
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Knowledge and ability to use SARA Plus, Web Tracker, Zendesk, Five 9, and Sales Force; we are willing to train the right candidate. Keep all systems updated with accurate information regarding orders, tech assignments, and compensation (Sara, Web Tracker, Salesforce, Zendesk.
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As the Field Operations Specialist you will be responsible for providing support and assistance to our partners and managing delegated projects to cultivate client and technician office relationships.
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DSI Systems Inc., an Authorized AT&T Distributor Partner, has an immediate career opportunity for a motivated individual to fill one of our key roles as a Field Operations Specialist. The Field Operations Specialist must be able to communicate clearly and accurately through verbal, written, and telephone communication to convey information in an affable and concise manner.
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Take inbound calls from technicians to assist with their install needs or questions as well as custom fee approvals. Schedule: Full-time, Monday Friday 10:30 am- 7pm CST. In addition, the Field Operations Specialist must be able to work independently, be organized, and stay abreast of the needs of client and technician offices in a fast-paced environment.
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In this position you will be accountable for work order management, assistance with third-party contractor communication, and developing strategies to increase overall conversions. The Field Operations Specialist is expected to learn and perform their job duties in compliance with company policies and department processes.
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Physical demands requirements are essential job functions due to position responsibilities that require administrative office functions while sedentary at a desk, utilizing a desktop computer. Function with the capacity to complete real-time updates in the work order management system.
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Paid vacation, personal/sick days, and bereavement time. We provide enhanced value that delivers results for our clients and partners, through sales management, marketing assistance, hardware logistic solutions, immersive training, engineering expertise, and proprietary software solutions.
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Effectively use problem-solving skills to assist in escalation resolution. Conduct work order reviews for close-out from technicians while on-site. Ability to exercise sound business judgment when making decisions independently.
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English or bilingual (Spanish) Requires long-term sitting, constant talking and listening, wearing of a headset, typing, and constant looking into computer monitors. Experience or knowledge of routing installers or technicians across the US.
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The successful performance in this position is critical to the positive image, comprehensive success, and efficiency of the Field Operations department. Communicate and work with customers regarding payment collecting for hardware and services.
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Ability to complete work assignments on an independent basis after learning the objective and desired results. Competitive base salary plus monthly commission. Medical, Dental & Life insurance are available on the first day of the month following your first day of employment no extended waiting period.
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Mastery of grammatically appropriate verbal, written, and telephone communication skills. Support readiness at all times a dispatch phone system (Five 9) Build and assign work orders to technician offices.
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Minimum 1-year experience in the satellite industry. Continual communication with technician offices to ensure timelines are met. Establish timely reminders for assignment completion and follow-up. Must possess a high degree of intellect and interpersonal skills to communicate with a diverse group of technician offices, customers, clients, and leadership.
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Communicate effectively and promptly, to other departments requiring information regarding order status. Proficiency in composing effective and accurate correspondence. We believe that relationships are the most important part of our business.
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