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Responsible for maintaining overall hotel cleanliness, including assisting with cleaning any areas of the hotel as assigned by the manager when needed, including but not limited to front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells and common areas.
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Cracker Barrel values internal development- whether you want to become an Employee Training Coordinator, a Shift Leader, a Restaurant or Retail Manager, or come join us at our Home Office in Lebanon, TN to work in corporate support for our stores; we are committed to helping you reach your personal career goals.
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The GSR also is responsible for completing all necessary front office daily paperwork and ensuring that safety and security procedures are in place in accordance with company guidelines and standards for all associates and guests.
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Track of areas cleaned by room attendants and contact the front office to handle room damage or maintenance needs. We're hiring a housekeeping manager to provide excellent sanitation and customer service to our hotel guests.
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Job functions to include setup, maintenance and takedown of the breakfast when required by time of day; and maintaining an organized and clean work area behind the front desk, in the lobby and guest commons in compliance with company standards.
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Compliance with all company policies and procedures, including but not limited to the prompt reporting of all safety and security issues directly to the manager or to the appropriate authorities.
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Manage all Front Office operations to include, but not limited to, guest service and registration (check in/check out), room availability, guest service standards and initiative, product quality, cost controls and overall profitability, systems use and management, forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation.
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SCOPE OF WORK + TEAM Reports to the Front Office Manager/Night Manager and Supervisors Supports the front office team, sales team and guest experience RESPONSIBILITIES Main responsibilities include registering guests, making and modifying reservations, but may be required to assist with hotel operator and/or concierge duties.
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Assist with the training of the front desk staff to successfully perform all front office operations and revenue management and central reservations procedures. Develop and maintain relationships with key clients and outside contacts in order to produce food, beverage and room rental sales.
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Relay all pertinent information to front desk agents, telecommunications, the following shift supervisor, and the Front Office Manager. Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed.
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The Guest Services Representative ("GSR") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. The GSR must embrace ESA's service culture and treat all guest and associates with the utmost of respect and kindness.
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The GSR is responsible for accounting all cash, check, credit card and city ledger accounts through the propery. The Company complies with applicable federal, state, and local minimum wage requirements.
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The GSR is responsible for accounting all cash, check, credit card and city ledger accounts through the property. The associate occasionally works in wet humid conditions (non-weather related), near moving mechanical parts, in the presence of fumes or airborne particles and toxic or caustic chemicals and risk of electrical shock.
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Job functions to include handling collection efforts of all in-house balances. The associate may be asked to travel to help additional locations within a reasonable geography. Job functions include empowerment to resolve guest issues through the Make it Right process.
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Job functions to include selling the value of ESA to all inquiries (via telephone and in person) and striving to convert them into reservations and occupied rooms in compliance with company standards.
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front office manager room jobs
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