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The Front Office Manager is responsible for ensuring the operation of the Guest Services, Concierge and Uniformed Services/Transportation in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy.
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ProfitEffectively support the Guest Services Manager control and manage all front office and breakfast area operational expenses including labor, overtime, supplies etc., and seek and suggest cost saving strategies.
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Executive Housekeeper, Front Office Manager, Director of Security and Loss Prevention. Work closely with Reservations, Sales, and the Front Office to maximize rate, occupancy, and total revenue.
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The front desk agent responds to the Front Office Manager and Front Office Supervisor. They will be working with other front desk agents, reservations agents and bell person/ guest services attendant.
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Communicate all pertinent shift information to Front Office Manager, General Manager, and other desk staff. The PART-TIME Night Auditor will responsible to conduct all nightly audit-related duties while providing guest service at the hotel's front desk.
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Reports To: Front Office Manager/ AGM/ Guest Services Manager. Department: Front Office/Guest Services. May make restaurant, transportation or entertainment reservations for guests; may deposit guests' valuables in hotel safe or safe-deposit box; may order complimentary flowers or champagne for special guests.
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Under the general guidance of the Front Desk Manager and Front Office Manager, perform all duties connected with arriving and in-house guests, ensure that all our regular and VIP guests receive high quality, personalized service, an Engaging, Dynamic Guest Experience and maintain our guest recognition program.
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Builds and maintains relationships through networking with area concierge, front desk staff, and other personnel within the tourism industry including the Convention & Visitors Bureau, state Office of Tourism, resorts, hotels, residences, office buildings, and attractions.
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The Night Auditor will responsible to conduct all nightly audit-related duties while providing guest service at the hotel's front desk. While completing these duties, the Night Auditor will attend to guest needs such as guest check-in/check-outs, making reservations, and answering guest questions.
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POSITION:Front Desk ClerkDEPARTMENT:Front OfficeSUPERVISOR:Front Office Manager. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
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Communicate all pertinent shift information to the Front Desk Supervisor, the General Manager, and desk staff. While completing these duties, the Night Auditor will attend to guest needs such as guest check-in/check-outs, reservations, and attending to guest questions and needs.
$13 - $14 a weekPart-timeExpandApply NowActive JobUpdated 2 days ago - UpvoteDownvoteShare Job
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Assist with the training of the front desk staff to successfully perform all front office operations and revenue management and central reservations procedures. Assist the general manager with informing the front desk staff about rate structure and know how to implement yield management policies and procedures.
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Primary functions include the daily management of the front office operations, guest service, room/cabin rentals and yield, and reservations, and assisting housekeeping/maintenance coordination.
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Other duties as assigned by the supervisor such as assisting in roles of Front Office Manager, Night Audit, Reservations, Bell Captain, or Manager on Duty, etc. Two years combined experience in a hotel front desk and/or supervisory role required (or similar.
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Provides copies of suite reservations to Front Office (may not apply to every property) Recognizes and manages group requests that fall outside of the contracted room block in a professional manner and informs Catering and/or Sales Manager responsible.
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