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Reports To: Front Office/Operations Manager. Prepare the front office for the next shift and reset day's business. Attend and actively participate in all front office meetings.
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Must have through knowledge of Front Desk operations including and not limited to Front desk, PBX, bell/valet, be able to troubleshoot issues that arise and provide solutions. Motivate, coach, counsel and discipline all Front Office personnel according to hotel standards.
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Prepare the front office for the 'AM' shift and reset day's business. Act as PBX operator during the audit shift. Act as a Guest Service representative and manager on duty during the night time hours.
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The Operations Manager may function to support a number of areas at the property including: Housekeeping Engineering/Maintenance F&B PBX Bell staff Front Office and Banquets.
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Previous guest service or front desk hospitality experience preferred. Perform all audit procedures as set forth by the Hotel and company, on a daily basis. Previous guest service or front desk hospitality experience preferred.
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We are seeking a passionate hospitality professional; strengths in service, thorough knowledge of the Front Office, and exceptional Beyond compare service attitude, for the position of Assistant Director of Front Office at the Lytle Park Hotel.
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Manages the execution of all operations in Guest Services (e.g., Front Office, Bell, Valet, and PBX) At Great Wolf, our Guest Services Manager strives to continually improve guest and employee satisfaction, maximize the financial performance of the department and monitors compliance with standards and procedures.
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Prepare the front office for the 'A' shift and reset day's business. Additional Information: This hotel is owned and operated by an independent franchisee, AVR Realty Company. Prepare the front office for the 'A' shift and reset day's business.
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Lead and inspire a collaborative effort across all Front Office departments including front desk, bell services, concierge, and guest services (PBX) operators to provide a seamless luxury guest experience.
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Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
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Participates in MOD schedule with Front Desk Manager or General Manager are off property. Previous hotel front office experience preferred; however, ability gained through 2+ years related employment (sales, resort, marketing) or on-the-job training may substitute for actual front office experience.
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Assist Front Office Manager/Director with managing resort inventory. Interpersonal skills, high level of communication skills, ability to make decisions and lead others Understanding of how Housekeeping and Front Office work together We are an equal opportunity employer and value diversity at our company.
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The ability to perform other tasks and projects as delegated by the Director of Guest Operations, Front Office Manager, Night Manager, or Revenue and Reservations Manager.
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Understanding of how Housekeeping and Front Office work together. Communicate with all required internal departments including PBX, Housekeeping, Engineering, and Security, as needed, via telephone and/or email.
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Understand and use math concepts in order to design a financial or economic system. Balance all cash receipts and work performed during the audit shift. Job Purpose: To ensure all revenue is posted to the correct departments and to balance all revenue departments on a daily basis, and complete all necessary reports.
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