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Responsible for maintaining overall hotel cleanliness, including assisting with cleaning any areas of the hotel as assigned by the manager when needed, including but not limited to front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells and common areas.
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The GSR also is responsible for completing all necessary front office daily paperwork and ensuring that safety and security procedures are in place in accordance with company guidelines and standards for all associates and guests.
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Track of areas cleaned by room attendants and contact the front office to handle room damage or maintenance needs. 2+ years of hospitality or guest services experience. We're hiring a housekeeping manager to provide excellent sanitation and customer service to our hotel guests.
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The Guest Services Representative ("GSR") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. Job functions to include setup, maintenance and takedown of the breakfast when required by time of day; and maintaining an organized and clean work area behind the front desk, in the lobby and guest commons in compliance with company standards.
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Watch A Day in the Life video for Guest Services Representative. Guest Services Rep Part Time - $13.50 - $22.73 Hourly. Guest Services Rep Part Time - $32.88 Hourly.
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Perform any other duties as requested by the Guest Services Manager or any other member of management. Maintain cashiering responsibilities as per Front Office procedures according to Aimbridge Hospitality standards.
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SCOPE OF WORK + TEAM Reports to the Front Office Manager/Night Manager and Supervisors Supports the front office team, sales team and guest experience RESPONSIBILITIES Main responsibilities include registering guests, making and modifying reservations, but may be required to assist with hotel operator and/or concierge duties.
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The GSR must embrace ESA's service culture and treat all guest and associates with the utmost of respect and kindness. Job functions include empowerment to resolve guest issues through the Make it Right process.
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Compliance with all company policies and procedures, including but not limited to the prompt reporting of all safety and security issues directly to the manager or to the appropriate authorities.
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Previous hotel front desk, hospitality, guest services, or night audit experience is preferred, but not required. Respond to inquiries, process reservations and check-ins, delegate housekeeping, security, and service requests, resolve guest complaints, and other front office duties as required.
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Guest Services Rep Full Time - $13.50 - $22.73 Hourly. Guest Services Rep Full Time - $26.30 Hourly. Assists and provides reasonable accommodations in response to guest requests whenever possible and practical.
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Job functions to include collecting relevant guest information in accordance with guidelines, probing for potential sales leads, and identifying opportunities. Ability to deal with problems, address and solve guest-related issues.
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Employees will be able to work as a, front office cashier, slide attendant, within the concession stand as a cashier and food prep and/or pool party attendant and custodial duties as assigned.
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Manages the execution of all operations in Guest Services (e.g., Front Office, Bell, Valet, and PBX) At Great Wolf, our Guest Services Manager strives to continually improve guest and employee satisfaction, maximize the financial performance of the department and monitors compliance with standards and procedures.
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Assists guests at all times; responds to guest requests with diligent follow through. The GSR is responsible for accounting all cash, check, credit card and city ledger accounts through the propery.
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