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Forge your legacy by joining the newest and highly anticipated Waldorf Astoria hotel, located at the epicenter of D.C. on Pennsylvania Avenue, as a Guest Services Agent on the Front Office Team.
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Oversee, lead and assist all, Front Desk Supervisors, Front Desk Agents, Night Audit, Guest Services, and liaison with third party company for Door Staff, Valets, Bell staff to ensure orderly workflow, maximum service to all guests and that hotel standards are being maintained.
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Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk, Retail/Gift Shop, Concierge, Valets, and Security, as applicable. Acts as the “Service Champion” for the Front Office and creates a positive atmosphere for guest relations.
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Reports To: Front Office/Operations Manager. Department: Front Office. Issue room key and escort instructions to Bell person or directly to. Experience: Minimum 3 months hospitality, general office, accounts receivable or customer service experience.
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Oversees the Front Office Department – Bell Person, Lobby Hosts and Assistant Front Office Managers. Leads and supervises the operational activities of the front office team within hotel guidelines to provide the highest standard of courteous service while permitting acceptable profit margins.
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You'll lead all Front Office and Housekeeping operations (Housekeeping, Front Desk, PBX, Concierge, Bell, Door, Valet Services, and Night Audit). Assist with scheduling for all areas of Housekeeping and Front Office operations.
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Reports To: Front Office Manager, Assistant General Manager. Operate the functional areas of guest registration, bell services, telephone services, and guest reservations to ensure guest satisfaction and maximize hotel profitability.
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Are you tired of the same old boring view at the front desk of a hotel or office? While we would love someone with front desk experience, we would be completely happy if we found the best person without experience that encompasses our values and positive vibes that we can train from scratch as well.
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Supervision Received: Front Office Supervisor and Front Office Manager. Division: Front Office. Obtain Bell Person to escort guest and transport their luggage to the room.
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The Guest Relations Manager is instrumental in assisting the Front Office Manager to run the Front Office operation. The Guest Relations Manager monitors the Front Office Employees to make sure all guests receive attentive and personalized service while meeting all Leading Hotels of the World and AAA Four Diamond Standards.
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And any other tasks assigned by the Guest Services Manager, the Front Office Managers and/or the General Manager. Other tasks as assigned including, but not limited to laundry pick-up/drop-off, newspaper delivery, posting reader boards, polish carts, and answering bell desk telephone.
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Manages the execution of all operations in Guest Services (e.g., Front Office, Bell, Valet, and PBX) 1+ year previous Front Desk/Guest Service management experience. Manages the execution of all operations in Guest Services (e.g., Front Office, Bell, Valet, and PBX.
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Millennium Hilton New York One UN Plaza is looking for a Guest Service Agent to join our front office team! Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her.
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The Operations Manager may function to support a number of areas at the property including: Housekeeping Engineering/Maintenance F&B PBX Bell staff Front Office and Banquets. Participate in weekly meetings with Front Desk to address oversell settings and react accordingly.
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Issue room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers. Minimum 3 months hospitality, general office, accounts receivable or customer service experience.
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