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The Front Desk Supervisor is responsible for supervising the guest services team to ensure the completion of essential duties necessary for an efficient Front Desk operation.
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Relay all pertinent information to front desk agents, telecommunications, the following shift supervisor, and the Front Office Manager. Book reservations for those guests who approach the Front Desk.
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Manages the Front Desk Supervisor with oversight for approximately 7 first impressions concierge employees. Responsible for hiring, training, onboarding, and performance management of the Front Desk and Call Center Supervisors.
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Responsibilities might include (as dictated by the hotel vertical): deep cleaning of assigned areas setting-up and maintaining complimentary hotel lobby functions including the coffee service and nightly concierge events cleaning and setting-up meeting room functions delivering service items to guest rooms upon requests from the front desk and driving shuttle van when needed (property specific.
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Oversee nighttime Guest Relations operations, including Front Desk, Call Center, and Concierge services. This role involves overseeing activities at the Front Desk, Call Center, and Concierge services.
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We specialize in providing subject matter expertise, management and staffing in all areas of facility maintenance, specifically Janitorial Services, Security Services, Engineering & Operations, Pest Control, Lighting and Electric, Window Cleaning, Concierge/Front Desk Ambassador, and Marble, Metal and Wood Restoration.
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Familiarity with stripping & waxing floors as well as shampooing carpets. Available to work if needed during emergency situations (flood, snow etc. Minimum 3 years of industry experience/floor maintenance/window and general cleaning.
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Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
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Trains Front Desk/Concierge personnel by utilizing training programs established in conjunction with Aramark, and conference center clients. Preferably two years in hospitality services or like environment performing like duties as Guest Services or Concierge.
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APC is a full-service hospitality company, providing Front Desk Concierge, Security, Valet Parking, Shuttle and Door Greeter services for residential buildings, healthcare facilities & corporate centers.
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As the first face and first impression for SPS offices, including many clients, guests, and vendors, the Concierge must maintain an engaging, helpful, can-do, resourceful, and confident demeanor while ensuring the quality and efficiency of the lobby and front desk experience for building guests.
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Relay all pertinent information to the Front Desk Agents, the following shift supervisor, Front Desk Manager, and all relevant areas in the rooms division. Support bellman, doorman, valet, and concierge desk as needed.
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Have complete understanding of Front Office staff's roles and duties and be able to perform duties at any given time. Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.
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You'll love our amenities including free high-speed Internet access, area shuttle, 5,000 square feet of meeting space, 24 hour Fitness Center, seasonal outdoor pool and Silver Leaf Restaurant. The Holiday Inn Arlington at Ballston hotel is located in the vibrant urban neighborhood of Ballston, near all of the popular DC area attractions, and only three blocks from the Metro.
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Responsible for the daily operations of the front desk including efficiently booking spa appointments and handling guests’ requests and questions in a professional manner. Is capable of opening and closing the spa and salon in the absence of a supervisor or manager if needed.
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