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Minimum of 1 year as a Hotel Front Desk clerk experience (required). The Hotel Front Desk Agent is a key part of the overall success of the Wyndham Hotel. Assist in other front desk areas as assigned.
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Front Desk Agent play an important role by attend to guests needs, including, but not limited to, registration, checkout, and cashiering. Front Desk Associate. Maintains an inventory of vacancies, reservations, and room assignments.
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The Front Desk Agent registers and assigns rooms, issue room keys, transmit and receive messages, keeping records of occupied rooms and guests’ accounts, presenting statements to and collecting payments from departing guests, making and confirming reservations, answering PBX calls and connecting callers to the appropriate extension, collecting guest player club information while making marketing room reservations.
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Assist with the training of the front desk staff to successfully perform all front office operations and revenue management and central reservations procedures. Perform front desk sales representative and night auditor duties as required by staffing levels and business demand.
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Front Desk Supervisor. Respond to owner/guest requests for special arrangements or services (e.g., spa services, transportation, religious services, babysitting, financial services, business center services, interpretation services, reservations, dry cleaning, entertainment/sporting events, shopping) by making arrangements or identifying appropriate providers.
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Other duties as assigned by the supervisor such as assisting PBX operators or reservations agents. Ability to stand and move throughout the front office and continuously perform essential job functions.
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Audit and reconcile all Front Desk and Food & Beverage Cashier's work. He/she is also responsible for effectively communicating concerns and/or related issues to all levels of management and performing guest service agent duties as required, including check-in, check-out, switchboard operation, and reservations.
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Perform front desk supervisor, guest service agent, reservations agent, and telephone operator duties as needed. Coordinate with the front desk closing to facilitate a smooth operation of file maintenance and reset of systems for next day operations.
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Depending on demand and department needs, the Front Office Agent will work his or her shift either at the Front Desk or in Reservations. Guest Service Agents are responsible for both Front Desk and Reservations Agents responsibilities.
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Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system. Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality standards; maintain a friendly and warm demeanor at all times.
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Uses our front desk computer system to complete customer transactions and run reports. Takes reservation requests and making adjustments to reservations as needed. Show off your city and be the tour guide for the guests - send them to your local favorites.
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Previous hotel front desk, hospitality, guest services, or night audit experience is preferred, but not required. Respond to inquiries, process reservations and check-ins, delegate housekeeping, security, and service requests, resolve guest complaints, and other front office duties as required.
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Keep front desk and waiting area clean. - Keen attention to detail in order to track guest reservations. - Answer the phone and input customer reservations into the computer.
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Respond to all guests' requests, problems, complaints and/or accidents presented at the front desk or through reservations in an attentive, courteous and efficient manner. Fully understand and be able to operate all relevant aspects of the front desk computer systems.
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The Front Desk Representative represents the first point of contact with guests and handles all stages of a guest’s stay. Maintains cash bank and prepares daily deposit of funds in hotel bank and is responsible for the immediate posting of cash payments and provides LMS generated cash receipts for customer records Makes necessary baggage arrangements according to hotel procedures Responsible for customer check out & accepts payment for settlement of all charges in compliance with hotel procedure Assist with checking rooms to verify the status of hotel reservations.
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front desk reservations jobs
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