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Keep track of guest luggage in the baggage claim area and ensure that luggage is delivered to the appropriate guest room, upon request. Reports guest concerns or comments to the Front Office Manager or Assistant Front Office Manager.
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Maintains a good working relationship with all Hotel departments, with special emphasis on Front Desk, Valet Parking, Concierge and Housekeeping. Reads and initials all entries in Front Desk Log Book and all information on Front Desk Bulletin Board.
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Constant radio contact with the Valet and Front Desk are a must to ensure efficient and reliable transportation as well as timely vehicle retrievals from the parking garage. The job duties of this position include, but not limited to: Ensuring guest are driven to and from the airport in an efficient safe manner; assisting with customers’ belongings such as luggage, baby strollers, suit jackets, and wheelchairs; and provide driving directions and other information to guest.
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You will be escorting and orienting the guest to the front desk for check-in. In offering a warm welcome to our hotel/resort, the Guest Services Agent assists with the unloading of guest’s luggage and provides a source of knowledge for the guest for everything about the hotel, its amenities, and the local area as they assist the guest to their room.
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Utilizing your previous hotel front desk experience to excel in this role. YOUR ROLE: As a Front Desk Agent, you will play a pivotal role in creating lasting impressions for our valued guests.
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Bellmenwork closely with the front desk staff, management, and other hotel departmentsto provide guest assistance with luggage and miscellaneous needs. Provide assistance with luggage.
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A Bellperson greets guests at hotel curbside and offer them assistance, which can include: opening doors, assisting with unloading luggage and/or directing them to the front desk for check-in.
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Handles all luggage, baggage, packages, etc. Ensures that all luggage and bags are in a safe, secure area while awaiting transfer. Stands at post when not on a "Front" or "Last" The city's expanding skyline, vibrant arts scene and diverse atmosphere have transformed our neighborhood into a cultural destination.
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As the Bellperson/Valet Supervisor, you will be responsible for supervising all aspects of the daily operations of the Bell/Valet department and assisting the Front Desk with their daily operations.
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Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system. Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality standards; maintain a friendly and warm demeanor at all times.
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Assign work and supervise team member performance in all Front Desk procedures including, but not limited to, guest check-in and check-out, lobby traffic and flow, luggage assistance, telephone operator services and determining room rates and availability.
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Job Summary Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay.
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Assist guests with luggage to the curbside and direct them to front desk or other areas as required. The primary responsibility of valet parking attendants is to welcome all guests at the entrance of the Hotel, assuring a quality arrival and departure experience at the door including assistance with luggage, parking and retrieving cars, and accommodating guests during their stay in an attentive, courteous and efficient manner.
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Other tasks as assigned including, but not limited to laundry pick-up/drop-off, newspaper delivery, posting reader boards, polish carts, and answering bell desk telephone. And any other tasks assigned by the Guest Services Manager, the Front Office Managers and/or the General Manager.
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1-2 years of experience in a hotel front desk role. Assist in delivery of luggage, fruit baskets, flowers, etc. Direct and coordinate all the duties of the hotel night shift. The Warehouse Hotel Night Auditor accommodates guests of the Warehouse Hotel and fellow Team Members in a welcoming manner while upholding professional appearance at all times.
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