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Job Description SummaryThe Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manager.
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Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions. Deposit guest valuables in hotel safe deposit box.
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Bachelor’s degree in Business or Hospitality Management with at least 3 years of progressive Front Office management experience in a 500+ room hotel with meeting space is preferred or an applicable Associate’s degree with at least 1 year of Guest Services management experience is required.
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The Night Auditor is responsible for assisting in the operation of the front desk and guest services ensuring 100% satisfaction from the moment a guest arrives at the hotel until they check out.
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Responsible for providing quality guest service as it pertains to all front office operations including but not limited to checking in/out of hotel guests; phone/PBX operations, mail/message service, hotel reservations, concierge services etc.
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The Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manager.
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The GSA serves as the point person with regard to the Front Desk technology systems and in-house guest relations during their shift. Ensure guest special requests are fulfilled and proper delivery of guest services is delivered.
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Operate the front desk according to standard operating procedures and with exceptional guest service. The purpose of a GUEST SERVICE AGENT is to serve as the primary contact for all guests throughout their stay and effectively and efficiently check guests in and out of the hotel.
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Responsible for maintaining overall hotel cleanliness, including assisting with cleaning any areas of the hotel as assigned by the manager when needed, including but not limited to front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells and common areas.
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Manage hotel operations for front and back office, revenue, and reservation functions to ensure superior guest services, the security of monies, credit card transactions, guest information, and that established/set goals are achieved.
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May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes.
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The Front desk agent / Night Auditor is responsible for reconciling all hotel cashier transactions, reviewing, organizing, and compiling management reports on a timely basis and ensuring the accuracy of guest billings and city ledger transactions.
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Job functions to include setup, maintenance and takedown of the breakfast when required by time of day; and maintaining an organized and clean work area behind the front desk, in the lobby and guest commons in compliance with company standards.
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The Front Desk Agent will also be responsible for assisting guests with their reservation needs while promoting hotel services, promotions, etc. At the Front Desk the agent is the first point of contact for the hotel and responsible for providing personalized service to guests upon arrival, during their stay and upon departure.
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The Guest Services Representative ("GSR") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. Watch A Day in the Life video for Guest Services Representative.
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front desk hotel guest services jobs
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