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Job Description SummaryThe Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manager.
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We have an exciting job opportunity to join our Front Desk team as a Front Desk Agent at Hyde Midtown, Miami. Under the general guidance of the Front Desk Manager and Front Office Manager, perform all duties connected with arriving and in-house guests, ensure that all our regular and VIP guests receive high quality, personalized service, an Engaging, Dynamic Guest Experience and maintain our guest recognition program.
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Issue room key and escort instructions to Guest Service Agent or directly to guest. Issue room key and escort instructions to Guest Service Agent or directly to guest. Have a full working knowledge and expertise of each shift including night audit.
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The Front Desk Manager is responsible for ensuring the operation of the Front Office in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy.
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If you have experience working in any of the following types of jobs, we encourage you to apply: Sales Associate, Customer Service Representative (CSR), Retail Associate, Cashier, Store Associate, Keyholder, Restaurant, Hospitality, and Hotel, Front Desk Agent, Leasing Agent, Rental Agent (i.e. car rental, RV rental, self-storage rental, storage rental, apartment rental, etc.
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Perform front desk related functions, which include checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution.
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Job Title: Front Desk Clerk/Guest Service Agent. 6 months or more of front desk experience; preferably with brand experience. Keep the front desk areas clean and well organized.
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Individuals with experience incustomer service or office administration as a front desk receptionist, clinic coordinator, medical receptionist, or front desk agent, would be a good fit for this role.
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The Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manager.
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The GSA serves as the point person with regard to the Front Desk technology systems and in-house guest relations during their shift. The GSA serves as the point person with regard to the Front Desk technology systems and in-house guest relations during their shift.
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When leaving the front desk area, it is mandatory for the cashier to lock his/her bank so the cash is secured. Ensure the cleanliness of the front desk and back office area at all times.
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Lock and secure area if leaving the front desk, even if it is for a moment! Operate the front desk according to standard operating procedures and with exceptional guest service.
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As a Front Desk Associate, you are the customer’s first point of contact, both over the phone and in-person. We’re looking for a driven individual who is passionate about helping others to become our next Front Desk Associate.
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Process check-ins and check-outs, verify billing, create reservations, and process special requests
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Follow all local laws with regard to alcoholic beverage sales. Follow the overall seasonal demand reservation strategy as communicated by the hotel management team with regard to room type and length of stay pricing.
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