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Have a full working knowledge and expertise of each shift including night audit. Issue room key and escort instructions to Guest Service Agent or directly to guest. Issue room key and escort instructions to Guest Service Agent or directly to guest.
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Review daily Front Office work and activity reports generated by Night Audit. The Front Desk Manager is responsible for ensuring the operation of the Front Office in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy.
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Use the AM, PM and night audit daily checklist to ensure smooth daily operations. When leaving the front desk area, it is mandatory for the cashier to lock his/her bank so the cash is secured.
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The Front Desk Supervisor is responsible for supervising the guest services team to ensure the completion of essential duties necessary for an efficient Front Desk operation.
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Must act as a front desk agent on the night shift, answering phones, checking-in and checking-out guests, accepting payments, and providing other customer service. Front Desk Agent Responsibilities.
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Complete back-up of front office computer system and night audit program daily (if applicable). Responsible for all front desk functions including check-ins, check-outs, payments, reservations, PBX operation, answering calls within 3 rings, etc.
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Full Time Night Audit JOB DESCRIPTION: NIGHT AUDITOR REPORTS TO: Front Office Manager POSITION SUMMARY: Checks front office accounting records for accuracy and, on a daily basis, summarizes and compiles information for the hotel's financial records.
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The Guest Services Agent is responsible for assisting in the operation of the front desk and guest services ensuring 100% satisfaction from the moment a guest arrives at the hotel until they check out.
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Logs guest complaints into the Front Desk Communication or Log Book. Performs duties of a Guest Service Agent, including laundry functions as directed. Prepares various audit worksheets as well as the Daily Flash Reports.
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In addition, the Night Auditor is also charged with the same responsibilities of a Front Desk Agent. Night Audit Operations. Front Desk Operations.
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The Night Auditor is primarily responsible for, but not limited to, ensuring accurate hotel accounting of guest transactions, billing and hotel revenue. Balances all cash, check, credit card and ledger accounts through verification, shift reports and performs audit functions if assigned.
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The Night Auditor responsible for the overall operations and appearance of the front desk of a hotel, typically during the overnight shift. The Night Auditor is also responsible for attending to all front office needs, the needs of guests, especially during check-in and check-out and is responsible for balancing the revenue and expense transactions, which occurred during the day at the hotel.
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The NA also acts as a Guest Service Agent for the overnight front desk shift at the hotel. The NA is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk.
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Job Description: The Night Audit Front Desk Agent is responsible to oversee and coordinate all night time front desk and audit functions, execute computer maintenance requirements, and ensure all financial transactions for the day are verified and balanced.
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Qualifications Qualifications:Previous experience in a 4 Diamond or Luxury Resort preferrredPrevious Customer Service experience preferredPrevious experience as a Night Audit or Front Desk agen preferredAttain a high propensity for customer service.
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front desk agent night audit jobs
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