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Escort the guest to the room and explain all the hotel and room’s facilities. Provide a friendly welcome and high-quality service over the phone and on the guests’ arrival to the hotel, deal with the demands of the front desk, and find suitable solutions to meet customers’ needs depending on the possibilities available at the hotel.
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Responsibly drive the company car within a 3-mile radius from hotel property when requested by the front desk8. Escort guests upon arrival; during transit provide genuine interest and anticipatory service towards guest12.
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Job DescriptionJob DescriptionDescription:The Le Meridien Sheraton Charlotte Hotel is currently seeking dynamic and motivated individuals for the position of Door Person/ Greeter to join our team at our StepStone Hospitality managed hotel.
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Escort incoming and outgoing hotel guests to and from rooms, assists with luggage, and offer information pertaining to available services and facilities of the hotel, points of interest, and entertainment attractions.
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Promotes hotel services, amenities and upsells products to the guests in accordance with Five Star Service Standards. Summons Bell Services Associates to escort guests to/from their rooms as appropriate.
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Escort guests to their rooms upon check-in and explain the features of the hotel and guest room. The incumbent is responsible for greeting guests, opening doors, transporting luggage, providing information about the hotel, responding to guest requests, and directing guests.
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Provides guest with information including hotel, casino and restaurants, including hours of operations, special events and promotions. Must communicate with guests and be able to direct/escort them to various facilities and.
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Issue room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers. May make restaurant, transportation or entertainment reservations for guests; may deposit guests' valuables in hotel safe or safe-deposit box; may order complimentary flowers or champagne for special guests.
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In offering a warm welcome to our hotel/resort, the Bell Person assists with the unloading of guest’s luggage and provides a source of knowledge for the guest for everything about the hotel, its amenities, and the local area as they assist the guest to their room.
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Upon employment, all employees are required to fully comply with Interstate Hotels and Resorts' rules and regulations for the safe and efficient operation of hotel facilities. Summon bell service assistance to escort guests to their rooms as appropriate.
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Assist VIP casino, hotel, and convention guests with hotel registration, check-out, concierge requests, and other supporting services. Greet guests upon arrival at the curb and escort them into the lounge for registration needs.
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Communicate VIP arrivals to designated personnel for escort and delivery of amenities. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today's traveler a range of unique experiences suited to their individual sense of style and adventure.
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Communicate VIP arrivals to designated personnel for escort and/or delivery of amenities. This position will be responsible for booking, check-in, and check-out, processing all payments according to established hotel requirements, and assisting guests with various tasks related to their visit.
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Escort guests to rooms and familiarize them with hotel services and amenities (hours of outlets, pool, exercise room, etc. Maintain regular attendance in compliance with AFP Management standards, as required by scheduling which will vary according to the needs of the hotel.
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In offering a warm welcome to our hotel/resort, the Guest Services Agent assists with the unloading of guest’s luggage and provides a source of knowledge for the guest for everything about the hotel, its amenities, and the local area as they assist the guest to their room.
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