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Previous Emergency Room (ER) Experience and/or Patient Registrar Experience (Preferred) Register Emergency Room, Direct Admission, and Outpatient Service patients in a timely and concierge manner in accordance with EMTALA compliance.
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THIS POSITION WORKS ON AN AS NEEDED BASIS The Front Desk Associate acts as the first point of contact in the Hospital and is responsible for the following duties: Essential Duties & Responsibilities: Treat all patients and colleagues with dignity and respect.
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Understand the emergency procedures at the Front Desk, including the pendant/pull cord system and 911 protocols. Provide personal services of the highest level that may include, but not limited to, scheduling transportation, assisting with dining room reservations, requesting maintenance work orders, mail holds, etc.
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Requirements:Basic computer skillsWell-spoken and able to communicate effectively in person and over the phoneStrong organizational skillsOutgoing with a very friendly and professional attitudeIndividuals who have worked for a family physician, pediatrician, hospital or emergency room clinic as a receptionist or secretary are strongly encouraged to apply, however, not required.
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Front Desk Associate. Maintaining patient charts, including creating files, scanning documents into the EMR, auditing charts for completeness, filing, shifting, and occasional shredding.
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Mid Shift 10AM - 10PM. Maintain confidentiality and observe HIPAA compliance. Perform clerical duties, including mail delivery, faxing, copying, and scanning. Working knowledge of insurance verification and benefit descriptions (Preferred.
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Identify insurance plans, verify benefits, and perform Admission Notifications and Authorizations for admissions and outpatient services. Processing payments and regular communication with the Central billing Office to resolve errors.
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Explanation of benefits and upfront collections of ER Copayments, Deductibles, and self-pay totals. Current Background Clearance and Satisfactory Background Check Results. Treat all patients and colleagues with dignity and respect.
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Stand and greet all patients and visitors in a friendly, courteous, and professional manner. Ability to handle a fast-paced environment professionally and with poise. Communicate professionally and effectively with patients, visitors, and vendors.
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Provide continuous updates, edits, reviews, and additions to the database (emergency contacts, Shelter-in-Place, Permission-to-Enter, Power of Attorney forms, etc.) React quickly to emergency situations and coordinate with the Valet(s) to make all the necessary preparations for the emergency responders.
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