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Provide help desk escalation support for IT Security ticketsTriage and respond to security tickets (vulnerability remediation, incident response, legal requests) in an escalated support model with the IT Help Desk. Create IT Security Dashboarding, monitoring and alerting, with analytics reporting integrated into the quarterly IT Ops Review.
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This resource cooperates closely with developers, help desk tiers, and the IT(Information Technology) manager as well as with business subject matter experts in completing software related requests and planning and developing methods for data correction, analysis and reporting.
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Three (3) years of professional experience in IT/Help Desk support and asset management. The Navy Yard has over 20 acres of parks, one mile of waterfront trail and is located less than one-half mile from the Wells Fargo Center, Lincoln Financial Field, Citizens Bank Park, as well as the retail/entertainment center Xfinity Live.
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We are hiring insurance customer service agents to support inbound customer service, help desk, and back-office processing representatives. MCI assists companies with business process outsourcing, staff augmentation, call center services , customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.
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The Service Desk Analyst will provide level one technical support for internal customers to help resolve computer hardware, software, or other technical issues independently or while working closely with other IT department members.
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Securitas Technology is looking for an IT Support Specialist based in Uniontown, OH. 1-3 years experience within IT preferred. As a leading systems integrator and alarm monitoring company, we deliver the STC Difference, serving countless long-term clients with solutions and services that protect their people, customers, and assets.
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Experience with the operations of IT help desk (all tiers) Ability to quickly learn new software and IT concepts. Active Top Secret clearance upon hire and ability and eligibility to obtain Top Secret SCI.
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IT Support Specialist - Tier III. Experienced Tier III IT Specialist. Will be working on a small team providing overall Tier II and Tier III IT support for DoD Client. 6+ years of overall IT experience.
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Verifiable track record of small business set aside federal task order awards in the last 5 years within any of the following IT services technical domains: system development and engineering, system integration, enterprise IT support, cybersecurity, network operations, help/service desk support, program management, financial management, data management, or related IT services domain.
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2+ years of experience working on an IT Help Desk, desktop, end users or workplace services team. The IT Service Desk Technician provides Level 1 and 2 support for technology devices and applications in the workplace.
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IT Help Desk (Jr. to mid level.) Proven experience as a help desk technician or other customer support role. BSc/BA in IT, Computer Science or relevant field.
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At least 2 years of remote help desk support experience. At least 1 year of remote help desk support experience. Mac Integration Basics Certificate or at least 1 year of Mac support experience.
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Conducting IT help desk activities to support organizational personnel including the installation, monitoring, and maintenance of IT assets. Conducts customer service and help desk tasks, in/out-processing of personnel, and equipment, account, troubleshooting, software, incident management, and (DTA) tasks.
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Diagnoses problems with 3D Lab software and hardware and promptly reports issues and downtimes to the IT and Radiology IT Help Desk and the 3D Lab Team Leader. It makes us not just an organization, but also a community where you belong.
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Your primary focus includes: end-user satisfaction, device and software asset management/optimization, best practice user on-boarding and off-boarding, enterprise end-user tools, communications, messaging and the Enterprise IT Service Desk.
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