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Provide help desk support, assisting and resolving end user support problems, resolving SD defects (break/fix), analyzing proposed improvements or changes to the ERP SD solution and system.
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KeenLogic is seeking an experienced Tier III Help Desk Analyst to join our team on Capitol Hill at the U.S House of Representatives. As a Tier III Help Desk Analyst, you will serve as primary technical resource and solution-provider for IT Customer Solutions (ITCS) and will interact with other technology groups both internal and external as appropriate to respond to user requests and/or problems.
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Working knowledge and practical experience of all building blocks in support desk and field service solutions such as Salesforce, call center phone systems, hardware, applications, cloud, analytics, etc.
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Oversee and follow-up on help-desk tickets related to both Information Technology and Construction/Facilities departments. We are seeking a team member who thrives in a growth culture and will help support and enhance our day-to-day operations to ensure that we can meet or exceed our key performance metrics (KPIs.
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Oversight and Direction of the Help Desk. Created in July 2021 as a result of combination of Kuecker Logistics Group, PULSE Integration and QC Software by private equity firm Ares Management, Kuecker Pulse Integration (KPI) is a systems integrator that seeks out leading technologies within the areas of material handling equipment and information systems and combines them with proven design and operational strategies to help improve our customers operations.
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11.10 - $16.10 / hourCALL CENTER CLAIMS REPRESENTATIVE SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTSWe are looking for call center claims representatives to support inbound customer service, help desk, and back-office processing.
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Additionally, knowledge of standard business cloud platforms, help desk operations, user provisioning, and hardware support is essential. - End-User/Help Desk Support: Handle help desk ticket intake and resolution for software, hardware, and cloud systems support.
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Deliver first-level help desk support for daily technical issues related to users and network systems. SUMMARY The Service Desk Engineer provides technical support and assistance to end-users regarding computer systems, hardware, software, and network issues.
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Provide configuration, data migration, interface, and functional support as necessary; Experience in post go-live production support and break/fix. Support development of training work products and respond to trainer questions.
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Reports from the help desk to understand trends and do detailed RCA. Escalation management, production support shift/rotation experience (prefer in service now or sales force env) - someone with ITIL type cert (if possible.
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Proven Support professional with a deep understanding of Call Centers, including strengths in software support, field service support, and the ability to solve customer business needs.
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Provide telephone and email-based pre-sales and post-sales technical support (Level 1) for our software products and SaaS apps. Provide telephone and email-based pre-sales and post-sales technical support (Level 1) for our software products and SaaS apps.
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WHAT YOU NEED TO KNOW ABOUT THE JOB:The IT Service Desk provides twenty-four-hour seven day a week first tier support to Biomedical, Chapter and Corporate customers throughout the United States.
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The IT Service Desk provides twenty-four-hour seven day a week first tier support to Biomedical, Chapter and Corporate customers throughout the United States. The Senior Analyst must be capable of meeting the goals and objectives of the organization and provide high level technical support to all users, and to staff members within the IT Service Desk. They must provide subject matter expertise on specified systems, provide technical and process support to team members, and act in a leadership capacity in specified support issues.
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Familiarity with ticketing systems (ServiceNow, Zendesk) for logging, tracking, and prioritizing support requests. TCI has an immediate need for a Service Desk Engineer II in Georgetown, KY. This is a contract-to-hire opportunity.
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