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As a D365 CE Principal Engineer/Technical Lead, you will help businesses identifying, developing, and deploying Microsoft Dynamics 365 CE/CRM (customer experience/customer relationship management) applications.
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The HR Tech Sales and Service Account Consultant is a key member of the HR Tech Support team under the Group Benefits Sales & Relationship Management organization, reporting to the Director of Technology Partnerships.
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In-force Book of Business Management - Support the Vendor Manager with tracking, auditing, and customer related issues. Process Improvements & Change Management - Support the technology team across GB functions to influence and help prioritize the needs of our external vendors.
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This role will conduct discovery, requirements gathering, process documentation, configuration, and implementation management of ERP (Enterprise Resource Planning), CRM (Customer Relationship Management), HCM (Human Capital Management) and other related business applications functioning as a key resource for our clients spanning, finance, product distribution, manufacturing, job costing, field service, sales, marketing, service, and reporting.
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To support our double-digit growth goals, BDO Digital seeks an Experienced Senior Consultant will be part of an Enterprise Business Applications (EBA) team supporting projects in the areas of EBA strategy and implementation, in addition to Business Transformation and Operational Excellence efforts.
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Responsibilities:In-force Book of Business Management – Support the Vendor Manager with tracking, auditing, and customer related issues. Defining, documenting, and maintaining best practices on the contracting, management of our agreements and team processesFinancial reporting and budgeting supportProcess Improvements & Change Management – Support the technology team across GB functions to influence and help prioritize the needs of our external vendors.
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Description: Experience Required•Experience in Digital Content Services (DCS) or Digital Content & Experience Services (DCxS) Enterprise Content Management (ECM) or Enterprise Information Management (IM) Domain at least for three Years; •Experience in Presales or Technical Sales is preferred; •Flexible to travel for atleast 50% of the time to customer locations across North America region;•Experience working in OpenText products is preferred.
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Develop good working relationship with staff in Professional Services, Customer Support and Development in order to trouble-shoot technical and functional questions that may arise during the implementation process.
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The role supports our Technology Vendor Managers with accountability to tracking of RFPs, sales, invoicing, and auditing and client level communications/problem solving in support of our contracted vendors and other supported relationships.
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Knowledge of sales cycle and processDemonstrated experience with customer analytics, insights, and reporting. Infrequent travelQualificationsMinimum 2-5 years Group Benefits experience preferred.
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Is a rapidly growing digital advisory organization dedicated to helping middle-market organizations capture the full power of technology, to adapt to disruption, increase operational efficiencies, improve risk management effectiveness, and uncover new sources of revenue.
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Our collaborative, cross-disciplinary team is comprised of digital strategists, systems integrators, data scientists, software developers, change management professionals, and industry-specific advisors who work together to solve clients’ immediate digital needs and unearth new opportunities to drive competitive advantage.
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Job Summary:BDO Digital, LLC., a wholly owned subsidiary of BDO USA,. Our goal is to help our clients become faster, smarter, and more resilient to change.
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Job Summary:BDO Digital, LLC., a wholly owned subsidiary of BDO USA,. Our goal is to help our clients become faster, smarter, and more resilient to change.
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Job Summary:BDO Digital, LLC., a wholly owned subsidiary of BDO USA,. Our goal is to help our clients become faster, smarter, and more resilient to change.
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customer support relationship management jobs Title: consultant
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