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As an Enterprise Customer Success Manager, you'll be responsible for partnering with our largest, global customers. Within this organization encompasses our Legal Engineers (read: professional services team), Customer Success Managers (CSMs), Technical Support Engineers, Training & Learning Design, and Technical Architects, representing our teams who support the customer experience post-sale.
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As you’ve probably gathered by now, we are looking for somebody with a real passion for customer service, ensuring regulatory compliance and will have the ability to work collaboratively with various stakeholders to achieve client success.
$75,000 - $95,000 a yearFull-timeExpandApply NowActive JobUpdated 2 days ago - UpvoteDownvoteShare Job
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Our fast-growing company is looking for an Account Manager to support the Customer Success team with onboarding new customers and managing existing customers. Assist customers and Customer Success team in building content experiences with Blue Bite platform.
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A successful incumbent is expected to (i) Manage customer transition from sales prospects to active myQ Business users; serve as single point of contact during the onboarding process to ensure the optimal customer experience (ii) Partner cross functionally to develop and manage a Customer Onboarding process for long term success and scalability; own continuous improvement activities to streamline process with standardized forms and document process flow.
Full-timeExpandApply NowActive JobUpdated 9 days ago - UpvoteDownvoteShare Job
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You are excited to dive into the details and help craft the onboarding, adoption, and retention playbooks that will make up the foundation of the Customer Success function at Canary.
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Job DescriptionJob DescriptionHybrid/Remote PositionThe Implementation Consultant is responsible for advising new customers throughout the onboarding process by providing technical configuration, administrative training, and best practices for product adoption and long-term success.
Full-timeExpandApply NowActive JobUpdated 7 days ago - UpvoteDownvoteShare Job
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This team is looking to hire a customer success manager that will play a crucial role in bringing scale, agility and cross-solution coverage to global accounts. Customer Success Manager (Remote.
$125,000 - $150,000 a yearFull-timeExpandApply NowActive JobUpdated 9 days ago - UpvoteDownvoteShare Job
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Manage and lead a team of two internal Individual Contributors (ICs) responsible for onboarding SMB customers onto the Nextdoor platform and managing their long term performance and success.
$115,000 - $200,000 a yearFull-timeExpandApply NowActive JobUpdated 1 month ago - UpvoteDownvoteShare Job
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Senior Manager - Customer Success Management. Be a primary supporter and contributor to all facets of the customer lifecycle, e.g. customer onboarding, change management, professional services, program management, support account executives, and renewals to achieve optimal customer satisfaction.
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4+ years of experience in a Customer Success (or similar) role, working with complex B2B SaaS products. You will combine the best elements from your prior experience and your deep understanding of Dispatch to create a best-in-class Customer Success function to guide and support customers to achieve maximum value of our product.
Full-timeExpandApply NowActive JobUpdated 3 months ago - UpvoteDownvoteShare Job
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As a Customer Success Manager, you will take ownership of customer retention and expansion; new customer onboarding and product adoption; monitoring and reporting on customer health metrics; and proactively build customer relationships to maximize account growth/expansion.
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The Customer Success Manager will understand customer outcomes through ongoing collection and analysis of data and feedback and turn this into onboarding and retention strategies as well as feed into the product road map.
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Experience in software testing is strongly preferred in this customer-facing role that includes onboarding new customers and training customers in the use of Qualcomm's test platforms. to produce hardware platform documentation such as product briefs, overview documents, user guides and other artifacts required to enable external customer success.
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The Customer Success Manager provides unparalleled customer service by managing the customer’s experience, creating engaged customers, facilitating organic growth over the customer lifecycle, and providing advice and insights to ensure the customer is successful in their retail compliance operations.
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You will also directly manage some of our most strategic customers, drive efficiency in our existing onboarding processes, continuously refine and iterate on our customer success playbook, and collaborate closely with sales, marketing, product, and engineering teams to ensure we consistently exceed customer expectations.
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