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Technical Account Management, Client Relationship Manager, Customer Success Manager, Sales Engineer, Service Delivery Manager, or similar. A Technical Account Manager will build and maintain strong relationships with clients, ensuring their satisfaction with Impact’s products and services through onboarding, Period Business Reviews (PBRs), monthly maintenance creation, and overall management of clients’ technology roadmap.
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The job requires a seasoned Customer Success Manager to grow relationships with our Mid-Market-level clients. Significant experience in Mid-Market and strategic account management or direct sales.
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5 years of Customer Success , Account Management or similar experience managing customer relationships. We are looking for an energetic Customer Success Manager (CSM) to join our global Customer Success team.
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Provide high-level governance and operational oversight: establish and maintain effective internal working relationships by coordinating with geographically distributed virtual matrix teams across multiple business verticals and functions, including Sales, Finance, Product Management, Product Marketing, Software Support, Professional Services, and Customer Service; conduct internal reviews with relevant stakeholders to ensure continuous customer focus, commitment and engagement.
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The main purpose of the CSM is ensure our Consortia customers associated with Ex Libris software under Clarivate are achieving success supporting their members who use our products, identify and mitigate risk, and facilitate customer solution adoption and growth.
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Manage a book of existing customers in partnership with Customer Success Manager to renew and expand accounts. Consistent track record of success with 3+ years of closing experience multiple-product software/SaaS sales environments, with information security experience preferred.
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Sales Strategy Manager will be responsible for sales management within a specific territory, both from a client and customer perspective representing top C.A. Fortune client partnerships.
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Skilled at working effectively with cross functional teams (design, eng, product marketing, customer service, customer success, Go to Market, Data analytics, finance, PR) Our team and technology power high-performing companies with an all-in-one, end-to-end finance platform that seamlessly enables organizations to safely conduct and manage company cash and spending across commercial-grade banking, corporate cards, treasury management, expense management, account payables, and more.
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You have at least 2 years of inside sales, account management, customer success management or renewal team management experience. The Customer Success Manager plays a key role in building and fostering relationships with our Mid-Market customers.
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Previous experience in account management, preferably in a customer-facing role within the retail or e-commerce industry. We are seeking an Account Manager who will excel in identifying and meeting the needs of both new and existing customers.
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At least 5+ years of SaaS Customer Success/Account Management experience. We are seeking a qualified Enterprise Account Manager to help us foster strong relationships within our existing customer base.
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A minimum of 5 years of experience in enterprise subscription-based vendors in a customer-facing role (such as Customer Success Manager - CSM, Technical Account Management - TAM, Professional Services, Sales Engineering, or Strategic Customer Service.
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As we expand our team and products, we're looking for a Customer Success Manager who shares our commitment to creating diverse and inclusive workplaces free from gender and racial bias.
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Excellent track rack record of success leading a large territory, demand generation, partner development, strategic account planning, forecasting, quota attainment, communicating business transformational solutions via sales presentations, short-term, mid-term, and long-term opportunity management.
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Scale Customer Health Management: Proactively monitor the overall health of our SMB segment and partner with Customer Success Managers (CSMs) to implement scaled customer health management initiatives.
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