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The Customer Success Manager will play a critical role in the relationship of customers with AOC and will lead a team of Customer Success associates. The Customer Success team is Atlas Oil Company s (AOC) one stop customer support team addressing all queries, orders and concerns that customers place through the 800 number, live chat and via email.
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Who will love this job Someone who wants to be the voice of the customer, navigating internal processes with Product and Support on their behalf Someone who values independent work processes Someone who is a born influencer, thriving on presentations and taking the lead on opportunities to add value You should have Required: 2+ years of proven experience in a customer success role Preferred: experience supporting a SaaS product - this will make you a stand out candidate.
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This role reports into the Vice President of Business Development and Partner Management and has broad exposure and interaction with cross functional teams including Product Management, Engineering, Product Marketing, Marketing Communications, Customer Success, Pub Sales, Ad Solutions, legal and finance, as well as the executive leadership team.
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Inspire, empower and lead engineers through a shared, compelling, clear, and customer-centric technical vision -Lead engineering execution by developing engineering managers, leveraging our most senior engineers, and not being afraid to get into the weeds with any engineer on the team.
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Lead the development and application of a mature multi-year customer plan aligned to priorities. - You will deliver success through empowerment, modeling, coaching, and caring. - Leverage knowledge of our client's product landscape, solutions, and strategy to address customer needs.
$180,000 - $250,000 a yearFull-timeExpandApply NowActive JobUpdated Yesterday - UpvoteDownvoteShare Job
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Efficiently handle customer relationship management, including lead intake, follow-up, and maintaining accurate records in the CRM system. Work closely with our top-producing Loan Officer to provide seamless support and contribute to their success.
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This entails not just maintaining but elevating our partnership with current customers, ensuring that eMoney continues to be synonymous with innovation, trust, and customer success in their financial journeys.
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Lead the use of technology to enhance customer engagement and drive KPI results (BOSS, Store to Door, Social Media). (IDP, MPI, Success Factors, MDP, etc. Effective use of technology to enhance customer engagement and drive KPI results (BOSS, Store to Door, Social Media.
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Your role will be to lead the design, development, and scaling of our pre-sales analysis and reporting capabilities, which is designed to accelerate the Compass GTM strategy and provide customers with deep insights on the composition of the Compass data network, as well as standardize analytics approaches used to support customer requests.
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Track record of success with demonstrated skills in sales, credit, finance and customer relationship management. Effective team player - ability to lead and partner with other areas (finance, risk, marketing, operations.
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Partner with the Client Success team to ensure a high level of customer satisfaction, and ongoing support with your assigned clients. ● Lead account development by developing established relationships with senior level client executives & key decision makers.
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Success in this position could lead to other opportunities within the Driver, Warehouse, and Yard functions. US LBM provides a wide range of building materials to construction professionals, combining the advantages of our national scale with the excellent service levels, expertise, entrepreneurial culture and customer relationships of our local brands.
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At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. This is a great opportunity for someone who is passionate about disrupting the life science data product industry and excited about using their deep Analytics and Engineering expertise to develop reporting and tools fundamental to the success of the Compass go-to-market team.
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You will be managing Kubernetes platform for running AI/ML workloads, offering industry leading performance, scalability, reliability, and cost-effectiveness, driving market share growth, and customer success.
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Success is reliant upon building strong relationships with Sales, Delivery, Marketing Services, IT and Customer Service. Design, develop and oversee lead flow process tracking via marketing automation platforms, i.e. Salesforce, Google Analytics, Looker Studio.
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customer success lead jobs
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The Effects of Workplace Racism and Sexism
One day it's a covert statement to a mother returning to work after maternity leave. Another day it's a lingering gaze at an employee enjoying a culturally rich meal. These microaggressions (or sometimes macroaggressions) can take an employee from a confident, high-performer to one that feels insecure being themselves at work. Your employees engage with people with different ideas and feel most comfortable and valued when they can work without losing their cultural, racial, and gender identity. While most employers know this, why have workplace racism and sexism often been neglected?
When Rage Applying Strikes: How to Identify Unserious Candidates
As the job market remains highly competitive, we have seen a surge in "rage applying." This is when candidates apply to multiple jobs, often without considering whether they are truly interested in the role. Rage applying goes hand-in-hand with quiet quitting. Often, employees want to entertain the thoughts and feelings of leaving their job, but they aren't necessarily serious about leaving yet. Meanwhile, other employees engaging in this trend are actually trying to find a better role. As a recruiter, it can be hard to identify who are the real applicants in a sea full of quiet quitters, but understanding rage applying and identifying red flags will certainly help.
How to Increase Job Ad Exposure
In today's competitive job market, writing quality job ads is critical for attracting top talent to your organization. While networking and candidate referrals are prime real estate for finding qualified candidates, nothing beats the tried-and-true method of writing an extraordinary job ad. But while writing a great job ad is the first step, what's more important is increasing visibility. You could have the most detailed, well-written ad on the internet, but if no one sees it, then you are wasting time (and potentially money!). Employers often believe that job boards are the root of the problem, but you can learn how to increase job ad exposure by tweaking a few steps of your recruitment process.
How to Navigate Hiring Out of State
The job market has shifted significantly in recent years. The accelerated adoption of technology has not only pushed many companies into remote working arrangements but also increased the availability of supporting tools and technologies (i.e., video conferencing and collaboration software).
Building a Candidate Pipeline Through Internships
Building a candidate pipeline through a great internship program for local college students and recent graduates at local universities is a great and cost-effective way to attract and retain top talent. By offering meaningful and impactful work experiences, regular feedback, coaching, and mentorship, you can create a positive internship experience that will make your organization a sought-after destination for future employees. This not only benefits the organization in the short-term but also in the long-term, as you'll have a pool of well-trained and experienced candidates who may be interested in full-time employment once they graduate. Furthermore, building relationships with local universities and college students can increase brand awareness and build a positive reputation for your organization in the local community.
Hiring Transparency
Transparency in hiring refers to the open and honest communication and information sharing that takes place between employers and job candidates. It encompasses all aspects of the hiring process, from posting job descriptions to providing feedback on performance during and after the interview process. In today's job market, hiring transparency has become increasingly important for both employers and candidates alike.
Recruitment strategies that are weird, but actually work
In the current candidate-driven job market, recruiters are looking for unique ways to attract talent. Some have resorted to even (dare we say it?) recruitment strategies on the border of weird and wacky. What can we learn from the unusual recruitment tactics that are being used and actually getting results? Here’s a rundown of some unique recruitment strategies that actually work.