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The Customer Success Manager is integral to reinforcing client relationships and providing stellar customer service to our designated accounts. Acting as a vital link between our clients and technical teams, the Customer Success Manager is committed to fulfilling client expectations and surpassing service benchmarks.
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Success in this role will be measured by delivering exceptional results for client, meeting internal KPIs, and ensuring the studio is poised for organic and new client growth within existing and emerging markets.
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We are looking for an energetic Customer Success Manager (CSM) to join our global Customer Success team! 5 years of Customer Success , Account Management or similar experience managing customer relationships.
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The main purpose of the CSM is ensure our Consortia customers associated with Ex Libris software under Clarivate are achieving success supporting their members who use our products, identify and mitigate risk, and facilitate customer solution adoption and growth.
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Ability to pick up insights within customer conversations and connect them to goals, customer success criteria, products or services defined in the role. Experience using a Customer Success software platform (Salesforce.com, Gainsight, etc.
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The Sr. Customer Success Manager is responsible for increasing retention, driving growth, and securing referrals with our current customers. Senior Customer Success Manager.
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Our A & G Customer Success team sits within the Revenue organization. Ability to define and establish goals based on customer needs and our business capabilities and execute a well-defined customer success and engagement plan.
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This role reports to the Director of Customer Success and aligns closely with Sales, Product, Government Affairs, and Marketing. The Customer Success team works closely with cross-functional teams, like Sales and Product, to achieve customer objectives and close the feedback loop.
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Analyze effects of trends in customer behavior on revenue and profitability; recommend product, underwriting, sales, or marketing strategies that drive profitable growth. Demonstrated success using data visualization techniques to present analytical findings.
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The Assistant Manager reports directly to the Store Manager and is responsible for assisting the Store Manager in running the daily operations, ensure overall store success driving sales, reinforcing operations, merchandising and beauty advisor development as well as overall service and brand integrity for the individual boutique in order to deliver natural based products and the Provencal experience that will provide tremendous growth in sales and a high profit margin.
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Take ownership of the strategy, growth, and success of Tanium products. In this role, you will work with engineering, product, sales and marketing, technical account managers, and customers to ensure alignment of our overall product vision, product development, and ultimately, our go-to-market strategies, keeping in mind customer needs, satisfaction, and adoption.
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Manage a book of existing customers in partnership with Customer Success Manager to renew and expand accounts. Consistent track record of success with 3+ years of closing experience multiple-product software/SaaS sales environments, with information security experience preferred.
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Deepen MongoDB's startup ecosystem engagement - with VCs, startup accelerators and MongoDB's cloud partners - driving technology adoption, customer success and business growth. Lead the global startup team and the cross-functional collaboration across MongoDB on executing programs and initiatives driving growth.
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Success in using quantitative and qualitative evidence to drive growth. Stakeholder Collaboration - Work closely with internal stakeholders, including development, design, marketing, and customer support teams, to build, anticipate and address feedback, finding solutions that strike the right balance between stakeholder needs, building buy in and excitement for your projects.
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Customer acquisition, retention and growth of targeted accounts with mid to senior executive contacts, relationship building, prospecting, networking strategies, consultative selling skills.
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