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The role of the Customer Success Manager at Solera is a unique and dynamic position that encompasses the responsibilities of both client relationship management and technical field service engineering.
$75,000 - $90,000 a yearFull-timeExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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This combined role offers a unique opportunity to blend customer success management and technical field service engineering, ensuring a holistic approach to client satisfaction and program success within the Transit/Bus & Rail industry.
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2+ years of experience in a customer success, analytical, or project management role, preferably in a tech or digital health startup environment. Nice to have: Familiarity / proficiency in customer success tools like Gainsight, GuideCX, and Zendesk with experience in administration and configuration.
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Your challenge: We're on the lookout for a dynamic Customer Success Manager to champion client success, renovation and upsell corporate accounts and forge lasting relationships in the Iberia or French Market.
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Our Client Success Manager is responsible for driving sales and converting leads by uncovering customer needs, educating prospects on our value, and helping to ensure a consistent client experience that is aligned with our luxury brand.
$46,000 - $58,000 a yearFull-timeExpandApply NowActive JobUpdated 2 months ago - UpvoteDownvoteShare Job
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Prior experience in client relationship management, account management, customer support, sales, or growth marketing required, preferably in the ad tech industry. As a Client Partnership Manager, you will be responsible for building strong relationships with our key clients, identifying opportunities to increase product adoption, ensuring product utilization, and managing contract renewals to ensure overall account success.
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The Customer Success Manager quarterbacks the strategic planning, management, and measurement of the ongoing success of our client base via on-site business reviews, product roadmap presentations, customer community events, and overall advocacy on behalf of the client.
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Be the key point of contact with cross-functional teams outside of Customer Success, develop and refine our Customer Success framework, processes, and documentation of the client journeys with the goal of improving team scalability and outcomes.
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Participate in end user on-boarding meetings to help explain the Complete Care program and show clients how to interact with our Service Desk. Walk users through the Complete Care end user guide and ensure the client understands the process while emphasizing our commitment to excellent customer service.
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As our Client Success Manager, you will work closely with Sales Director to provide insight on client-to-business interactions, improve customer satisfaction and experience through product support, and handle clients' complaints and requests.
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Experience in SaaS software such as Consultant, SaaS Implementation Coordinator, Solutions Engineer, or Customer Success Manager. Design and implement client success methodologies to convey clear value and drive adoption of EarthCam solutions.
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Client Strategist / Customer Success Manager San Francisco. Technical Account & Customer Success Manager Cambridge, MA. Health and dental coverage, unlimited PTO, competitive equity & compensation packages, free coffee and snacks, flexible work from home policy, access to Mountain Hardware, Columbia, Sorel, & Prana employee stores and discounts, credit to company swag store, investment in professional development courses, and parental leave program.
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Partner closely with a Client Success Manager (CSM) to develop a Member Value Plan (MVP) and deliver the customer servicing strategy with each client, adapting appropriately to each client's strategic objectives.
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Pacific BioLabs has immediate openings for the position of Life Science Client Account Manager I. The Life Science Client Account Manager ensures our clients enjoy the optimal customer experience supporting Pacific BioLabs' mission to be "The Service Leader in Life Science Testing.
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MyAdvices six-stage Pyramid of Success provides a proven step-by-step plan for how and when to implement growth-oriented marketing tactics for greatest impact, including website design and maintenance, local directories, client reviews, social media, search engine optimization (SEO) and paid advertising.
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