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The Customer Service Specialist is part of a team and will assist sales representatives and customers, usually by phone or email, in areas relating to inquiries, orders, pricing, delivery and responding to customer complaints, questions and problems.
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Franklin Sports, Inc. is looking to hire a Customer Service Specialist that will perform a variety of customer service tasks related to responding to customer inquiries and issues.
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The Customer Service Advisor (CSA) often begins as a Pick-n-Pull Greeter and can work their way up through Part Sales, Parts Specialist and eventually a store Sales Lead through positive work ethics and evaluations.
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Customer Service Specialist. Answer questions about products and services, retail stores, general service line information and other information as necessary based on customer call needs.
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The Customer Service Specialists works in a fast-paced environment answering inbound calls and making outbound calls. Customer Service Specialists are responsible for learning and understanding the entire front-end process to ensure successful service for our patients.
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Communicate with Customer Service and Management on an on-going basis regarding any noticed trends with insurance companies. Customer Service Specialists should educate Patients of their financial responsibility when applicable.
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Excellent customer service skills. At AdaptHealth we offer full-service home medical equipment products and services to empower patients to live their best lives - out of the hospital and in their homes.
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One (1) year work related experience in health care administrative, financial, or insurance customer services, claims, billing, call center or management regardless of industry. Process orders, route calls to appropriate resource, and follow up on customer calls where necessary.
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Facilitate resolution on customer complaints and problem solving. AdaptHealth is an equal opportunity employer and does not unlawfully discriminate against employees or applicants for employment on the basis of an individual's race, color, religion, creed, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, or any other status protected by applicable law.
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AdaptHealth Opportunity - Apply Today! Obtain pre-authorization if required by an insurance carrier and process physician orders to insurance carriers for approval and authorization when required. Some tools may include but are not limited to Authorization Guidelines, Insurance Guidelines, Fee Schedules, NPI (National Provider Identifier), PECOS (the Medicare Provider Enrollment, Chain, and Ownership System) and "How-To" documents.
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General knowledge of Medicare, Medicaid, and Commercial health plan methodologies and documentation requirements preferred. Complete insurance verification to determine patient's eligibility, coverage, co-insurances, and deductibles.
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Actively listens to patients and handle stressful situations with compassion and empathy. Must be able to navigate through multiple online EMR systems to obtain applicable documentation. Enter and review all pertinent information in EMR system including authorizations and expiration dates.
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Meet quality assurance requirements and other key performance metrics. Exact job experience is considered any of the above tasks in a Medicare certified. Verify insurance carriers are listed in the company's database system, if not request the new carrier is entered.
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Physical Activities Required to Perform Essential Functions:Standing, lifting, walking, bending, and stretching are required regularly to perform customer care, product relocation and placement, and environmental health and safety functions.
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Maybe responsible for obtaining, analyze, and verify the accuracy of information received from referrals, create orders, and or schedule the patient to receive equipment as ordered by their doctor. This policy applies to all terms, conditions, and privileges of employment, including recruitment, hiring, placement, compensation, promotion, discipline, and termination.
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