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Franklin Sports, Inc. is looking to hire a Customer Service Specialist that will perform a variety of customer service tasks related to responding to customer inquiries and issues.
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The Customer Service Advisor (CSA) often begins as a Pick-n-Pull Greeter and can work their way up through Part Sales, Parts Specialist and eventually a store Sales Lead through positive work ethics and evaluations.
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Standing, lifting, walking, bending, and stretching are required regularly to perform customer care, product relocation and placement, and environmental health and safety functions. The CSA will be present during all peak customer traffic periods which could include weekends, sale days, or any other occasion that would generate high customer flow into the store per the specified store schedule.
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Responsibilities include working as part of a retail sales team to provide best in class customer care. The CSA will promote sales and service to customers. Be proficient in automotive part/product identification and recognize parts and how they relate to our customer receipts.
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Identify when customer interaction requires assistance from management. Offer friendly and enthusiastic answers to customer questions. Complete sales training and follow the Pick-n-Pull 5 Step Sales Model.
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The CSA is expected to maintain the excellent standards of all Pick-n-Pull policies and procedures, while always being pleasant, respectful, and helpful. Engage in continuous training and education in all areas of the Pick-n-Pull business.
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Promote the Pick-n-Pull Safety Culture. Follow loss prevention, risk control, quality assurance, and proper cash handling procedures at all times. An offer of U.S. employment by Radius Recycling or any of its subsidiaries is contingent on the satisfactory completion of a post-offer drug screen and background check.
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Customer Service Specialist. Answer questions about products and services, retail stores, general service line information and other information as necessary based on customer call needs.
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The Customer Service Specialists works in a fast-paced environment answering inbound calls and making outbound calls. Customer Service Specialists are responsible for learning and understanding the entire front-end process to ensure successful service for our patients.
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Communicate with Customer Service and Management on an on-going basis regarding any noticed trends with insurance companies. Customer Service Specialists should educate Patients of their financial responsibility when applicable.
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Excellent customer service skills. At AdaptHealth we offer full-service home medical equipment products and services to empower patients to live their best lives - out of the hospital and in their homes.
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One (1) year work related experience in health care administrative, financial, or insurance customer services, claims, billing, call center or management regardless of industry. Process orders, route calls to appropriate resource, and follow up on customer calls where necessary.
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Facilitate resolution on customer complaints and problem solving. AdaptHealth is an equal opportunity employer and does not unlawfully discriminate against employees or applicants for employment on the basis of an individual's race, color, religion, creed, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, or any other status protected by applicable law.
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AdaptHealth Opportunity - Apply Today! Obtain pre-authorization if required by an insurance carrier and process physician orders to insurance carriers for approval and authorization when required. Some tools may include but are not limited to Authorization Guidelines, Insurance Guidelines, Fee Schedules, NPI (National Provider Identifier), PECOS (the Medicare Provider Enrollment, Chain, and Ownership System) and "How-To" documents.
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General knowledge of Medicare, Medicaid, and Commercial health plan methodologies and documentation requirements preferred. Complete insurance verification to determine patient's eligibility, coverage, co-insurances, and deductibles.
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