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2+ years in a high-volume, technical support role with a focus on delivering a world-class customer service/experience. Technical Support Specialist - (REMOTE.
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MCI is looking for work at home customer service, help desk, technical support, and sales representatives. This position supports customer service, technical support, and customer sales interactions.
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MCI is looking for Alabama work at home customer service, help desk, technical support, and sales representatives to support call demand. Must be customer service oriented (empathetic, responsive, patient, and conscientious.
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MCI is looking for nationwide work at home customer service, help desk, technical support, and sales representatives to support call demand. In these roles, you will handle inbound customer inquiries, or troubleshoot basic technical issues, and assist customers in adding or removing products and services.
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This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure best in class customer experience.
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All it takes to get started is for you to complete an easy online application and an informal interview with a talent acquisition specialist. MCI assists companies with business process outsourcing, staff augmentation, call center services, customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.
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MCI has fifteen business process outsourcing service delivery facilities in Iowa, Georgia, Florida, Texas, Massachusetts, New Hampshire, South Dakota, New Mexico, California, Kansas, and Nova Scotia.
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Appropriately escalate customer dissatisfaction with managerial team. The ability to evaluate, troubleshoot, and follow-up on customer issues. In addition to being the best in the business when it comes to customer interactions, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day.
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MCI is looking for North Carolina work at home customer service, help desk, technical support, and sales representatives to support call demand. Strong team orientation and customer focus.
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Listen to customers, understand their needs, and resolve customer issues. In addition to our standard group benefits offering for full-time employees following 90-days of employment, all employees are eligible to opt for our MEC medical plan after only 30-days of employment.
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World) helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. In a lot of cases, you can make your own schedule.
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You will need a home broadband connection and your own Windows 10 PC. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer.
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Three years of experience in call center, customer service, technical support, or sales is required. Strong customer service skills - ability to interact with customers through video and audio tools in a way that is professional, friendly and reassuring.
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Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include monetary incentive and prizes such as computers, tablets, phones, TV's, trips, tickets, and even cars.
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We believe that hard work should pay off, so we make sure that our compensation and total rewards are competitive. An aptitude for conflict resolution, problem solving and negotiation. Casual Dress Code.
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