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Customer service activities which may include: order entry, expediting, customer service call resolution, return goods authorization, processing of backorders, vendor and customer interaction, problem resolution, driving 3rd party & agent buys.
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The company provides a digital platform that is secure, scalable, and customizable, designed to enhance the healthcare experience through apps for enrollment, member management, customer service, and agent support.
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Help create cohesive cross domain MM and E&W operational system support (OSS) and business system support (BSS) stacks that allow a seamless experience and internal cost efficiencies while maximizing system platform, network capabilities and customer experiences.
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You’ll be: Keying orders received from US customers via phone to the order entry system according to established customer service procedures while maintaining departmental standards.
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The Technical Support Specialist is the front-line customer support to all employees and business partners regarding any system or telephone issues. Excellent customer service skills.
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S/he will review, investigate, resolve, and communicate the resolution of customer support requests received by the Loan Operations Team in compliance with our service line agreements (SLAs.
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The Service Desk Agent is the first point of contact for the users who call our IT Service Desk. While providing the highest level of customer service, the Service Desk Agent answers incoming calls, tracks all information in a call tracking system, uses a knowledge base tool along with their expertise to resolve issues in a timely fashion.
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Perform purchasing functions in accordance with purchasing procedures, system procedures, Vertex policies, customer procedures, and U.S. Government laws and regulations. Contracts and performs administrative functions relative to the procurement of subcontracted services and materials in support of a prime contract with the Government.
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Customer Support Respond to customer calls, voicemails and chat requests for software support via our support ticketing system Zendesk while adhering to SLA (Service Level Agreement) metrics.
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Maintains logins for Retail, Contact Centers and CCIT associates for all applicable leisure travel related systems including but not limited to, Travelport products, American Tours International (ATI), VAX, Agent MAX travel insurance system and TST Dashboard.
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The Service Desk Agent is focused on providing best in class customer service, achieving high levels of first call resolution, and identifying opportunities to streamline/automate agent process.
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Performing bookkeeping, bank teller duties, housing office teller duties, purchasing agent, assistant store manager, sales representative responsible for accounts, or customer service representative responsible for making determinations; or.
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Perform calculations using set Agency procedures and standards to ensure the accuracy of the benefits using systems support such as Paperless Operating System (POS), Welfare Management System (WMS), and HRA VIEWER.
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The Loan Brokering System (LBS) Support Specialist is responsible for supporting end users of the all-new wemlo Loan Brokering System™, ensuring that users can navigate through loan origination and loan processing functions and processes.
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1 year of work experience with airline reservation systems (either in reservations agent role or airport customer service role) Provides virtual station customer processing support during system outages and failures.
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customer service specialist agent system support jobs
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